Personalized welcome: Greet guests by name upon arrival, making them feel valued and appreciated from the moment they step foot in the hotel. Warm and genuine greetings: Train staff to offer sincere and friendly greetings, creating a welcoming atmosphere that sets the tone for the entire stay. Active listening: Encourage staff to actively listen to guests’ needs and preferences, demonstrating […]
Creating a warm and welcoming atmosphere for hotel guests upon arrival is crucial for a positive first impression. Here are some tips on how to make a guest feel welcome: Greet with a Smile: Ensure that your staff, especially those at the front desk, warmly greet guests with a genuine smile. A friendly and positive attitude sets the tone for […]
Welcoming VIP guests in hotels requires a personalized and exceptional approach to ensure their comfort and satisfaction. Here are some tips on how to welcome VIP guests: Pre-arrival communication: Reach out to VIP guests prior to their arrival to gather any special requests or preferences they may have. Inquire about specific needs, such as room temperature, dietary restrictions, or any […]
The best welcome message for hotel guests is one that is warm, sincere, and reflects the hospitality of the establishment. It should make guests feel valued and comfortable. Here’s an example: “Welcome to [Hotel Name]! Dear [Guest’s Name], We are delighted to have you with us and extend a heartfelt welcome to our home away from home. Your comfort and […]
Choosing the right franchisor brand is a critical decision that can significantly impact the success of a hotel. Here are 10 tips for hotels to consider when selecting a franchisor brand: Thoroughly Research the Brand: Investigate the franchisor’s reputation, track record, and performance in the industry. Look for reviews from existing franchisees and assess the brand’s overall standing in the […]
Here are 20 differences between a good hotel franchisor brand and a bad one: Transparency: Good: Provides clear and transparent information about fees, obligations, and expectations. Bad: Withholds crucial information, leading to surprises and misunderstandings. Support and Training: Good: Offers comprehensive training programs and ongoing support to help franchisees succeed. Bad: Provides inadequate or minimal training, leaving franchisees ill-equipped to […]
Below is a list of 25 potentially exploitative practices that some franchisors or brands might use in the hotel franchising industry: Excessive Franchise Fees: Imposing high initial franchise fees and ongoing royalty payments that disproportionately burden franchisees. Unreasonable Renewal Fees: Charging exorbitant fees when franchise agreements come up for renewal. Mandatory Exclusive Suppliers: Requiring franchisees to purchase goods and services […]
Predatory pricing in the hotel franchising industry refers to a strategy where a dominant hotel franchisor deliberately sets its prices for franchise fees, services, or other related charges at an artificially low level. The primary goal of predatory pricing is to drive competitors, especially smaller or newer franchises, out of the market. Once these competitors are weakened or forced out, […]
Surviving in the hotel industry as a small, inexperienced hotel without a significant budget can be particularly challenging. Several factors contribute to the difficulties small hotels may face: Intense Competition: Market Saturation: In many locations, the hotel industry can be oversaturated, leading to intense competition. Large hotel chains and established brands may dominate the market, making it challenging for small […]
While malpractices can vary, here is a list of 25 potential malpractices that may occur in the hospitality franchising industry: Hidden Fees: Franchisors may introduce undisclosed fees or charges, leading to unexpected financial burdens for franchisees. Unfair Fee Increases: Franchisors might implement excessive and unjustified increases in royalty fees, marketing fees, or other charges. Predatory Pricing: Franchisors may force franchisees […]
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