It is important to provide excellent customer service for all your hotel guests. While it can be simpler to deliver an excellent service to happy guests, the harder thing is to offer exceptional service to unhappy customers. According to a survey taken in the U.S, 30% of Americans would consider switching hotels after only one incident of bad service. So, […]
Improving Hotel Guest Satisfaction May Be As Simple As A Smile According to the survey, 33 percent of guests claimed they were received with a grin just “occasionally,” while 61 percent said they were greeted with a smile “all the time.” That 33 percent’s satisfaction score was 110 points lower (on a 1,000-point scale) than those who were “always” welcomed […]
Simple facial expressions may serve to heighten sentiments. This is usually referred to as the ‘feedback loop’ or ‘facial feedback hypothesis.’ A smile boosts our mood, helps us feel better, and even makes a joke appear hilarious. You already know that smiling makes you happy, but did you realize that it also has employment benefits? Your Smile Causes Happiness in […]
It’s critical in the hotel industry to know as much as you can about your customers, whether you utilize this data to deliver a personalized experience at your hotel or to help you sell to possible future guests. Understanding why visitors leave reviews, on the other hand, is useful in other ways. By gaining insights into your guests’ mindsets […]
A digital customer review is a service or product review written by a customer who has used and experienced the quality of the service or product. Because the hotel sector is mainly centred on the client experience, the consumer connection is the primary point of interest. Online reviews are also tied to your hotel’s reputation, and thus we have slowly […]
The concept of reputation marketing has skyrocketed in popularity in recent years. Many companies are finally realizing that gaining internet feedback from satisfied consumers has several advantages – and that list is increasing. Positive feedback on customer service for hotels like yours is comforting. They are proof of your accomplishment in assuring consumer satisfaction. They assist you in attracting new […]
Social media is currently amongst the most successful platforms in your hotel’s digital marketing strategy. Many hoteliers find social networking to be quite daunting. Many hotels are not harnessing the full value of their social media accounts, from squandering time and energy on the incorrect social media sites to just not knowing what to post. The thing is, social media […]
‘Word of mouth is the finest marketing for hotels’ Word of mouth is the most effective form of advertising in the hotel sector. Word-of-mouth marketing (WOMM, WOM marketing) varies from traditional Hotel Marketing in that it is deliberately affected or supported by companies, such as seeding a message in a network, rewarding frequent customers for engaging in WOM, and hiring […]
Customer expectations continue to evolve around digital channels as they grow increasingly important. Today, we are all aware that the success of every company is determined by its consumers. This achievement is reflected in online guest reviews for hotel businesses. Because: When researching a hotel, 96% of travellers confess to reading reviews. A one-point rise in a hotel’s average user […]
Events are a never-ending marketing opportunity as well as a significant source of tourism. Any skilful hotel management will use events to determine their prices and website content. Search engines no longer accept outdated or stale material. Google, in particular, has favoured ‘fresh’ material for its search ranks during the previous five years. This is a thorn in the side […]
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