Communication is of primary importance in tourism and hospitality sectors. The importance of communication in the context of hospitality has created a slew of concepts aimed at providing a detailed understanding of the customer/guest and better serving them. Guest trip mapping and guest messaging are two examples of such notions. Using guest messaging to please visitors has made its way […]
You are not alone if you selected the 4.5-star restaurant over the 2.5-star one. According to BrightLocal research, 82 percent of users check reviews for local companies before making a decision, and 91 percent stated they were more inclined to utilize a business if it had more good evaluations. The contrary is also true: 82 percent of users said poor […]
What do business travelers expect from their hotel? Wi-Fi that is quick and dependable? A suitable working environment and proximity to the core business district? Food and beverage safety and quality? Smooth services? Yes, all of the above and more, but above all, business travelers want to focus on their business visit, which will be successful if they have a […]
Labor Shortage means there are more jobs than people out of work. Though this is a rare occurrence in the US economy, the COVID-19 pandemic has flipped several businesses upside down and resulted in a severe labor shortage. Currently, there are around 3.5 million fewer people in the workforce as of February 2020. The labor deficit in 2022 is being […]
How To Cope With Less Manpower In Hospitality While it’s wonderful to see travelers hitting the road, airports, aircraft filling up, and cruise lines greeting guests again, Summer 2021 is also synonymous with a phenomenon that has been dormant for several years: manpower shortage! The expanding hotel business has been severely impacted by a labor shortage. According to industry estimates, […]
According to the Bureau of Labor Statistics, the turnover rate in the Food and Hospitality Sector was more than 70%. As a result, not only is there an ongoing need to recruit, but a focus on retention is also essential. Employee satisfaction is more likely to fuel a pleasant guest experience. Furthermore, Millennial talent is on the increase across all […]
As travel resumes throughout the world in the aftermath of the pandemic, it is critical to take measures when staying in a hotel room. Even though many hotels take preventive efforts to protect health, hygiene, and security sometimes hotels may not exceed the guest’s expectations. The guests themselves should take precautionary measures, some travelers make mistakes or neglect things while […]
This is the second part of the article on how to deal with an angry hotel guest. You can read the first part here – Handling Angry Hotel Guests We continue below with more tips when you encounter an angry or frustrated guest. Try to solve it with a clear mind, contemplate your customer’s problem: You want to apologize whether you […]
It is important to provide excellent customer service for all your hotel guests. While it can be simpler to deliver an excellent service to happy guests, the harder thing is to offer exceptional service to unhappy customers. According to a survey taken in the U.S, 30% of Americans would consider switching hotels after only one incident of bad service. So, […]
Improving Hotel Guest Satisfaction May Be As Simple As A Smile According to the survey, 33 percent of guests claimed they were received with a grin just “occasionally,” while 61 percent said they were greeted with a smile “all the time.” That 33 percent’s satisfaction score was 110 points lower (on a 1,000-point scale) than those who were “always” welcomed […]
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