Curate unique welcome amenities: Offer personalized welcome amenities or treats that reflect the local culture or highlight special features of the hotel. Create experiential packages: Design packages that offer guests the opportunity to engage in local activities, such as guided tours, cooking classes, or outdoor adventures. Host themed events: Organize themed events or evenings that showcase the hotel’s personality and […]
Below is a list of 25 potentially exploitative practices that some franchisors or brands might use in the hotel franchising industry: Excessive Franchise Fees: Imposing high initial franchise fees and ongoing royalty payments that disproportionately burden franchisees. Unreasonable Renewal Fees: Charging exorbitant fees when franchise agreements come up for renewal. Mandatory Exclusive Suppliers: Requiring franchisees to purchase goods and services […]
Predatory pricing in the hotel franchising industry refers to a strategy where a dominant hotel franchisor deliberately sets its prices for franchise fees, services, or other related charges at an artificially low level. The primary goal of predatory pricing is to drive competitors, especially smaller or newer franchises, out of the market. Once these competitors are weakened or forced out, […]
While malpractices can vary, here is a list of 25 potential malpractices that may occur in the hospitality franchising industry: Hidden Fees: Franchisors may introduce undisclosed fees or charges, leading to unexpected financial burdens for franchisees. Unfair Fee Increases: Franchisors might implement excessive and unjustified increases in royalty fees, marketing fees, or other charges. Predatory Pricing: Franchisors may force franchisees […]
Exploitation of franchisee hotels by forcing them to buy from specific vendors for the benefit of the brand is a serious concern in the franchise industry. Here are some ways in which this exploitation can occur: Tied Supplier Agreements: Franchisors may enter into exclusive agreements with specific suppliers and require franchisees to purchase goods and services only from these suppliers. […]
A conflict of interest in hotel franchising arises when the interests of the franchisor (the brand owner) and the franchisee (the individual or entity operating the hotel under the brand) diverge or potentially clash. Here are several aspects of conflict of interest in hotel franchising: Fee Structure: Franchisors typically charge various fees, including initial franchise fees, ongoing royalties, and marketing […]
Miscommunication and Misunderstanding: Without presence, focus, and patience, hotel staff may fail to fully grasp guests’ needs, concerns, or requests. This lack of understanding can lead to miscommunication, resulting in guests not receiving the services they desire. Misunderstandings can negatively impact the overall guest experience and may lead to dissatisfaction and complaints. Decreased Guest Satisfaction: The absence of presence, focus, […]
Failure to promptly and properly resolve issues in hotels can lead to a range of negative consequences and situations that can harm the guest experience and the hotel’s reputation. Here are 10 such negative experiences: Guest Dissatisfaction: When problems are not resolved to a guest’s satisfaction, they leave the hotel feeling dissatisfied and may post negative reviews online or complain […]
Communication skills are essential in the hospitality industry because they help to create a welcoming and inclusive environment for guests. Effective communication can help to build trust and mutual understanding between guests and staff, which can lead to increased guest satisfaction and loyalty. In contrast, poor communication can lead to misunderstandings, frustration, and negative reviews.Tailoring communication to meet the needs […]
The hotel industry, with its allure of opulent lobbies, comfortable suites, and exceptional hospitality, has long enticed entrepreneurs seeking profitable ventures. However, behind the glossy facade, the hotel business is a complex and competitive arena, marked by substantial risks and formidable financial challenges. In this article, we will explore whether the hotel business is a profitable venture despite these risks […]
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