In the world of hospitality, ensuring guest satisfaction is paramount. One of the most effective ways to achieve this is by setting clear guest expectations right from the start of their journey with your hotel. Your hotel staff’s communication skills can go a long way in ensuring proper guest expectations. When guests have a precise understanding of what they can […]
Communication skills are essential in the hospitality industry because they help to create a welcoming and inclusive environment for guests. Effective communication can help to build trust and mutual understanding between guests and staff, which can lead to increased guest satisfaction and loyalty. In contrast, poor communication can lead to misunderstandings, frustration, and negative reviews.Tailoring communication to meet the needs […]
Despite being a relatively new trend, virtual tours have taken popularity in a variety of businesses, including real estate and luxury hotels. With visitors and clients increasingly depending on the internet to investigate holiday sites and event sites, it’s no wonder that creative and expertly-crafted hotel virtual tours have been accepted as a high-impact marketing tool for increasing bookings […]
Senior tourism is a very lucrative venture with enormous potential that many hotels have not capitalized on. It’s one of the fastest-growing areas in today’s tourism business, as many retirees yearn to visit locations they’ve always wanted to see. Seniors like to stay at a hotel whether visiting family or going on a trip. While many seniors are financially […]
If you want to increase revenue and leave a lasting impression on your visitors, you must first understand what matters to them and how you can profit from it. Target your clients first, and then prioritize target segments where your guests’ interests lay. You are assisting your customers in driving decision-making toward your hotel by doing so. We will […]
The gold standard of the hospitality sector is to satisfy and surpass your visitors’ expectations. The issue is that hotels are continuously competing for the best guest experience, boosting consumer expectations with every addition that transitions from novelty to standard. It’s a good idea to regularly analyze and enhance the guest experience to ensure you’re surpassing their requirements. Here are a […]
“The Focus Of Entertaining Is Impressing Others; The Focus Of True Hospitality Is Serving Others;” When it comes to appeasing your guests, a well-written guest welcome letter/email may go a long way. It may even motivate them to submit positive reviews, which may help you grow your organization significantly. But in order to write perfectly, we need some guidelines. Here, […]
“Two things remain irretrievable: time and a first impression.” ~ Cynthia Ozick. This expression is commonly heard everywhere. First impressions are important, especially in the hospitality industry. The experience your visitors enjoy from the minute they check in may set the standard for the rest of their visit, so it’s critical that you get off to a good start. What […]
With so much emphasis on social media for marketing and customer service these days, it’s possible that your email efforts have taken a back step. However, good marketing is driven by a combination of complementary methods – and email remains one of your strongest tools. Through well-targeted messages, email marketing is a very efficient tool to establish visitor loyalty, […]
When a customer is pleased with the hotel’s service, the outcome extends not only to the hotel’s review but also to the employee’s work review. Employee happiness and retention are driven by customer satisfaction. If hotel services fall short of expectations, staff in front-line roles shoulder the burden of customer displeasure. Many hotel positions may stress out staff, which […]
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