If you want to increase revenue and leave a lasting impression on your visitors, you must first understand what matters to them and how you can profit from it. Target your clients first, and then prioritize target segments where your guests’ interests lay. You are assisting your customers in driving decision-making toward your hotel by doing so. We will […]
The gold standard of the hospitality sector is to satisfy and surpass your visitors’ expectations. The issue is that hotels are continuously competing for the best guest experience, boosting consumer expectations with every addition that transitions from novelty to standard. It’s a good idea to regularly analyze and enhance the guest experience to ensure you’re surpassing their requirements. Here are a […]
“The Focus Of Entertaining Is Impressing Others; The Focus Of True Hospitality Is Serving Others;” When it comes to appeasing your guests, a well-written guest welcome letter/email may go a long way. It may even motivate them to submit positive reviews, which may help you grow your organization significantly. But in order to write perfectly, we need some guidelines. Here, […]
“Two things remain irretrievable: time and a first impression.” ~ Cynthia Ozick. This expression is commonly heard everywhere. First impressions are important, especially in the hospitality industry. The experience your visitors enjoy from the minute they check in may set the standard for the rest of their visit, so it’s critical that you get off to a good start. What […]
With so much emphasis on social media for marketing and customer service these days, it’s possible that your email efforts have taken a back step. However, good marketing is driven by a combination of complementary methods – and email remains one of your strongest tools. Through well-targeted messages, email marketing is a very efficient tool to establish visitor loyalty, […]
When a customer is pleased with the hotel’s service, the outcome extends not only to the hotel’s review but also to the employee’s work review. Employee happiness and retention are driven by customer satisfaction. If hotel services fall short of expectations, staff in front-line roles shoulder the burden of customer displeasure. Many hotel positions may stress out staff, which […]
Mobile technology is enhancing the supply of customer service in hospitality in the same way that Apple used it to redefine the concept of customer service in retail and Uber used it to revolutionize the meaning of customer service in transportation. The way we travel has changed as a result of technological advancements. Travelers nowadays, regardless of generation, carry and […]
Listening is the key to success in hospitality. Listening attentively to a user is a great method to not only learn what they need but also to show that you hear them and are taking action to solve their concerns. You can gain their respect and appreciation by resolving a difficulty for them. Reason #1: Improves Understanding Of Customer Needs: […]
We people have always associated memory with something we can recall, such as music that immediately takes us to a cherished past. The sense of smell is perhaps more strongly tied to memory than any other sense. Those with complete sensory function may be able to recall fragrances that trigger specific memories, such as the perfume of an orchard in bloom […]
Communication is of primary importance in tourism and hospitality sectors. The importance of communication in the context of hospitality has created a slew of concepts aimed at providing a detailed understanding of the customer/guest and better serving them. Guest trip mapping and guest messaging are two examples of such notions. Using guest messaging to please visitors has made its way […]
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