Labor Shortage means there are more jobs than people out of work. Though this is a rare occurrence in the US economy, the COVID-19 pandemic has flipped several businesses upside down and resulted in a severe labor shortage. Currently, there are around 3.5 million fewer people in the workforce as of February 2020. The labor deficit in 2022 is being […]
How To Cope With Less Manpower In Hospitality While it’s wonderful to see travelers hitting the road, airports, aircraft filling up, and cruise lines greeting guests again, Summer 2021 is also synonymous with a phenomenon that has been dormant for several years: manpower shortage! The expanding hotel business has been severely impacted by a labor shortage. According to industry estimates, […]
According to the Bureau of Labor Statistics, the turnover rate in the Food and Hospitality Sector was more than 70%. As a result, not only is there an ongoing need to recruit, but a focus on retention is also essential. Employee satisfaction is more likely to fuel a pleasant guest experience. Furthermore, Millennial talent is on the increase across all […]
There’s plenty of data, both anecdotal and statistical, to back up the narrative that an actively engaged and joyful employee can drastically boost a customer’s opinion about your establishment. “Happy employees are proud employees, and proud employees give exceptional customer service, which drives company success,” while “creating a strong employee focus first” is the key for Employee Satisfaction. Recruiting […]
Being calm can help you become a better leader and manager of people. Do you want your staff to behave more calmly with guests and maintain their composure? Do you want them to not lose their cool when the guests are being unreasonable or difficult? Then you need to lead from the front and set a good example for all […]
Managers should not let go of opportunities to have friendly chats with their employees during the day, specially in casual settings. For example the manage could be walking around the hotel lobby and happens to meet one of the workers. The manager should try to utilize this chance meeting by having a friendly, short talk like asking the person how […]
Front desk employees are the first point of contact you guests have with the hotel. It is important that good first impressions are set for the guests. You have to ensure that the guests have a pleasant experience when they interact with the front desk staff. So how do you make sure the front desk staff are doing their job […]
Have clearly defined expectations – When employees don’t know what the management expects from them, it will cause them lot of frustration and confusion. It can make them feel fearful, confused and hesitant. So the management has to clearly communicate what it wants from each employee. Job roles should be clearly defined and designated to appropriate individuals. Performance metrics should […]
Workplace Stress Can Be Toxic & Unhealthy Workplace stress can be toxic and detrimental to health. It can lead to high turnovers for the hotels and health problems for the employees. Work related stress is reported to cause heart ailments. Experiencing stress on daily basis for many hours each day is certainly not good for the physical and mental health […]
Hospitality industry is infamous having a super high employee turnover rate. It exceeds 30% for non-management employees, which is considered quite high when compared to other industries. According to the U.S. Bureau of Labor Statistics, the annual average employee turnover rate across all industries is between 12-15%. What could be the reasons for this high turnover? Let us glance at […]
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