A conflict of interest in hotel franchising arises when the interests of the franchisor (the brand owner) and the franchisee (the individual or entity operating the hotel under the brand) diverge or potentially clash. Here are several aspects of conflict of interest in hotel franchising: Fee Structure: Franchisors typically charge various fees, including initial franchise fees, ongoing royalties, and marketing […]
Fair, transparent franchising in hotels can be a win-win for both franchisor brand and franchisee hotels and can lead to the growth and profitability of both: Mutual Trust and Long-Term Commitment: Fair and transparent franchising establishes a foundation of trust between the franchisor brand and franchisee hotels. When both parties feel that the terms of the agreement are just and […]
In the complex world of the hotel industry, where partnerships between franchisees and franchisors shape the landscape, the call for fair hotel franchising is becoming increasingly imperative. Fairness in these agreements not only benefits the franchisees but also establishes a foundation for sustainable and mutually beneficial relationships. Let’s delve into the critical need for fair hotel franchising and why it […]
The hotel industry, while lucrative, is not without its challenges, and hotel owners must navigate various factors that can impact profitability. Let us discuss the ten biggest profitability threats or risks in the hotel business, shedding light on the complexities that hoteliers face in maintaining a successful and sustainable operation. Economic Downturns:Economic fluctuations can significantly impact the hotel industry, affecting […]
Training hotel staff to improve their behavior and customer service is essential for maintaining a positive and welcoming environment. Here are some steps you can take to address and improve the behavior of staff members who may be perceived as rude to guests: Identify the Issue: Determine specific instances or behaviors that have been reported as rude. Understanding the nature […]
Unfriendly staff can significantly impact a hotel’s success in various ways, as the level of customer service is a crucial factor in the hospitality industry. Here are some important points to consider: First Impressions Matter: Unfriendly staff can create a negative first impression for guests checking in. This initial interaction sets the tone for the entire stay, and a poor […]
Let us look at 50 common errors that some hotels might make when welcoming guests. Keep in mind that this list is not exhaustive, and practices may vary among different establishments: Unwelcoming Entrance: Lack of clear signage. Poorly maintained exteriors. Inefficient Check-In Process: Long wait times. Inadequate staffing during peak hours. Unfriendly Staff: Rude or indifferent attitude. Lack of proper […]
In the dynamic world of hospitality, providing stellar service goes beyond the basics; it’s about mastering the art of anticipation. Imagine a hotel that not only meets your expectations but surpasses them by addressing your needs before you even express them. Anticipating guest needs is not just a service; it’s a communication superpower that transforms a stay into a personalized, […]
Hotels, as temporary homes for travelers, prioritize the well-being and safety of their guests. Among the myriad of safety concerns, fire safety is of paramount importance. Implementing robust fire safety measures not only protects guests but also upholds the hotel’s reputation for providing a secure environment. In this article, we will discuss ten essential fire safety tips for hotels to […]
In the competitive landscape of the hospitality industry, delivering a personalized and exceptional guest experience is paramount. One of the key factors that contribute to this level of service is understanding and knowing guest preferences. By taking the time to learn about individual tastes, needs, and expectations, hotels can tailor their offerings to create a unique and memorable stay for […]
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