According to the Bureau of Labor Statistics, the turnover rate in the Food and Hospitality Sector was more than 70%. As a result, not only is there an ongoing need to recruit, but a focus on retention is also essential. Employee satisfaction is more likely to fuel a pleasant guest experience. Furthermore, Millennial talent is on the increase across all […]
As travel resumes throughout the world in the aftermath of the pandemic, it is critical to take measures when staying in a hotel room. Even though many hotels take preventive efforts to protect health, hygiene, and security sometimes hotels may not exceed the guest’s expectations. The guests themselves should take precautionary measures, some travelers make mistakes or neglect things while […]
This is the second part of the article on how to deal with an angry hotel guest. You can read the first part here – Handling Angry Hotel Guests We continue below with more tips when you encounter an angry or frustrated guest. Try to solve it with a clear mind, contemplate your customer’s problem: You want to apologize whether you […]
It is important to provide excellent customer service for all your hotel guests. While it can be simpler to deliver an excellent service to happy guests, the harder thing is to offer exceptional service to unhappy customers. According to a survey taken in the U.S, 30% of Americans would consider switching hotels after only one incident of bad service. So, […]
Improving Hotel Guest Satisfaction May Be As Simple As A Smile According to the survey, 33 percent of guests claimed they were received with a grin just “occasionally,” while 61 percent said they were greeted with a smile “all the time.” That 33 percent’s satisfaction score was 110 points lower (on a 1,000-point scale) than those who were “always” welcomed […]
Simple facial expressions may serve to heighten sentiments. This is usually referred to as the ‘feedback loop’ or ‘facial feedback hypothesis.’ A smile boosts our mood, helps us feel better, and even makes a joke appear hilarious. You already know that smiling makes you happy, but did you realize that it also has employment benefits? Your Smile Causes Happiness in […]
It’s critical in the hotel industry to know as much as you can about your customers, whether you utilize this data to deliver a personalized experience at your hotel or to help you sell to possible future guests. Understanding why visitors leave reviews, on the other hand, is useful in other ways. By gaining insights into your guests’ mindsets […]
A digital customer review is a service or product review written by a customer who has used and experienced the quality of the service or product. Because the hotel sector is mainly centred on the client experience, the consumer connection is the primary point of interest. Online reviews are also tied to your hotel’s reputation, and thus we have slowly […]
The concept of reputation marketing has skyrocketed in popularity in recent years. Many companies are finally realizing that gaining internet feedback from satisfied consumers has several advantages – and that list is increasing. Positive feedback on customer service for hotels like yours is comforting. They are proof of your accomplishment in assuring consumer satisfaction. They assist you in attracting new […]
Social media is currently amongst the most successful platforms in your hotel’s digital marketing strategy. Many hoteliers find social networking to be quite daunting. Many hotels are not harnessing the full value of their social media accounts, from squandering time and energy on the incorrect social media sites to just not knowing what to post. The thing is, social media […]
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