The ability to communicate with hotel customers is a sign of brand loyalty. If customers do not connect emotionally with your brand, they may prefer to stay elsewhere in the future, influenced by variables such as location, price, or facilities. Hotel personnel should focus on real in-person encounters as well as individualized internet communication to create a meaningful experience […]
Listening is the key to success in hospitality. Listening attentively to a user is a great method to not only learn what they need but also to show that you hear them and are taking action to solve their concerns. You can gain their respect and appreciation by resolving a difficulty for them. Reason #1: Improves Understanding Of Customer Needs: […]
Welcome to the second part of this series where we share important tips for selecting the right location for starting your hotel. In case you missed, you can check out the first part here – Choosing The Ideal Location for Your Hotel Guests prefer hotels that best meet their needs, even if this necessitates certain concessions. Some people choose location […]
Before you begin looking for hotel space, you should have a clear idea of what you absolutely must have, what you’d like to have, what you definitely will not accept, and how much you’re willing to spend. Creating that image may be a time-consuming and difficult process, yet it can also be thrilling at the same time and extremely important […]
We people have always associated memory with something we can recall, such as music that immediately takes us to a cherished past. The sense of smell is perhaps more strongly tied to memory than any other sense. Those with complete sensory function may be able to recall fragrances that trigger specific memories, such as the perfume of an orchard in bloom […]
Communication is of primary importance in tourism and hospitality sectors. The importance of communication in the context of hospitality has created a slew of concepts aimed at providing a detailed understanding of the customer/guest and better serving them. Guest trip mapping and guest messaging are two examples of such notions. Using guest messaging to please visitors has made its way […]
You are not alone if you selected the 4.5-star restaurant over the 2.5-star one. According to BrightLocal research, 82 percent of users check reviews for local companies before making a decision, and 91 percent stated they were more inclined to utilize a business if it had more good evaluations. The contrary is also true: 82 percent of users said poor […]
What do business travelers expect from their hotel? Wi-Fi that is quick and dependable? A suitable working environment and proximity to the core business district? Food and beverage safety and quality? Smooth services? Yes, all of the above and more, but above all, business travelers want to focus on their business visit, which will be successful if they have a […]
Labor Shortage means there are more jobs than people out of work. Though this is a rare occurrence in the US economy, the COVID-19 pandemic has flipped several businesses upside down and resulted in a severe labor shortage. Currently, there are around 3.5 million fewer people in the workforce as of February 2020. The labor deficit in 2022 is being […]
How To Cope With Less Manpower In Hospitality While it’s wonderful to see travelers hitting the road, airports, aircraft filling up, and cruise lines greeting guests again, Summer 2021 is also synonymous with a phenomenon that has been dormant for several years: manpower shortage! The expanding hotel business has been severely impacted by a labor shortage. According to industry estimates, […]
Need An SBA Approved Brand For Your Hotel?
Stay Express Is Increasing Hoteliers Net Operating Income (NOI) By $20,000 To $200,000
Looking To Save Money?
We’ve Got The Deal For You. Visit JoinStayExpress.com