Personalization and the Psychology of Feeling ‘Seen’
When guests feel seen, they feel valued. Personalization—like addressing guests by name or acknowledging a special occasion—signals attentiveness. These small touches leave a big emotional impact, creating warmth and recognition that sets your property apart. Customizing room setups based on past preferences or profile details (e.g., extra pillows, vegan snacks, low lighting) transforms the guest experience. It tells the traveler […]