In our previous blog post of post emails marketing strategy ideas part-1, we gave you few tips on how to keep your hotel on top of your guest’s mind, and making them into repeat customers and brand ambassadors of your hotel. Here are few more strategies which can help you to set your post-stay emails: Obtain Their Email Address: Sometimes […]
With so much emphasis on social media for marketing and customer service these days, it’s possible that your email efforts have taken a back step. However, good marketing is driven by a combination of complementary methods – and email remains one of your strongest tools. Through well-targeted messages, email marketing is a very efficient tool to establish visitor loyalty, […]
This is a continuation of the article series on hotel communication with their guests. Generate Positive Feedback: Though you and your employees strive to provide a good experience for customers, it can be difficult to anticipate whether or not they will like their stay. You must enhance their experience and amaze them with your services and offerings so that they […]
Effective communication is often not a simple endeavor. Interaction with hotel guests may be a special experience. A entire day of engagements, on the other hand, might be difficult if you are not a “great communicator.” Communication with guests should be an integral part of the business. It should begin the precise moment someone visits your site and continue […]
The ability to effectively communicate with hotel guests is a measure for customer retention. If customers do not form a relationship with your brand, they may prefer to stay elsewhere in the future, influenced by variables such as location, price, or facilities. Hotel staff should focus on real in-person encounters – as well as individualized internet communication – to create […]
The optimal time to visit is during peak season! As a hotelier, you benefit from increased demand and an influx of customers. It’s not even tough to fill a hotel. However, you know that this will change shortly – it does every year. The peak or high season is followed by the mid or shoulder season, and finally the low […]
There is nothing more crucial to a hotelier’s business than customer contentment. It increases revenue, fills rooms, boosts rankings, and keeps your hotel ahead of the competition. But, given competing goals, it’s not always possible to prioritize customer contentment. Here are three easy-to-implement and simple-to-execute approaches to boost guest contentment and give guests the ultimate luxurious experience via your […]
When a customer is pleased with the hotel’s service, the outcome extends not only to the hotel’s review but also to the employee’s work review. Employee happiness and retention are driven by customer satisfaction. If hotel services fall short of expectations, staff in front-line roles shoulder the burden of customer displeasure. Many hotel positions may stress out staff, which […]
Business travelers are the most profitable part of the hospitality industry. According to the latest research, the corporate travel market would spend $1.6 trillion by 2020. Because the corporation normally covers the travel costs, business travelers are less price-sensitive than leisure visitors. For example, “business travelers account for 12% of airline passengers but are often twice as profitable as […]
Mobile technology is enhancing the supply of customer service in hospitality in the same way that Apple used it to redefine the concept of customer service in retail and Uber used it to revolutionize the meaning of customer service in transportation. The way we travel has changed as a result of technological advancements. Travelers nowadays, regardless of generation, carry and […]
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