Tips for Successful Hotel Management – For Owners & Managers
Successful hotel management is not easy, a lot of effort goes into it. The hotel manager has to work cohesively with other team members to get various jobs done properly.
In this article let us discuss a few tips for successful hotel management, which are easy to follow.
1. Lead from the front
The hotel owner or manager has to lead from the front. You have to be the chief motivator for the hotel staff.
The best ways to motivate the employees is to listen to their problems, be fair in evaluating their performance and reward them when they do a good job.
The manager should also be willing to do the work that lies outside his range of responsibilities, when the situation demands it, if he wants his employees to do the same. This way he can gain the respect and admiration of the employees. Without gaining their trust, admiration and respect the manager cannot effectively motivate, inspire and lead the staff.
2. Hire right
If you hire the right candidates for various positions, your job would become quite easy. Each person has different set of skills, so make sure you are hiring the most suitable person for a given position. Sometimes a person may be skilled in certain areas while being weak or deficient in other areas, so you have to ensure that you don’t place such a person in those areas where he is not up to the mark. Assign tasks to people that they are good at and which they enjoy doing.
3. Create positive work environment
Treat the employees well. Show respect to them and be attentive to their problems. By creating a positive work environment you can make the employees feel at ease. This will encourage employee loyalty and may decrease turnover rate.
4. Effective training
The staff have to be trained properly in order to perform at their best level. Most hotels train newly recruited staff but they don’t provide regular training to the staff that has been working from a long time with them. The staff may need periodic training from time to time in order to update their knowledge and skills, or to remind them of important tasks and responsibilities of their job. The training should be effective – based on real-world experience and wisdom.
5. Stay calm under pressure
The manager has to set an example for others. If you lose your cool when things get tough, don’t expect the employees to behave with restraint when they are under pressure. The employees learn a lot from their superiors and they try to emulate them. So if you want the staff to be calm in difficult situations and handle things with grace, you have to have similar qualities, which the staff is likely to pick up from you.
Staying calm under pressure has another added advantage. It will put the employees at ease as no one likes to work under a boss who is yelling and shouting at all times. Such behavior can have negative impact on employee’s performance. So be sure to deal with them in calm, controlled and restrained manner.
These were some of the important tips for successful hotel management which every hotel owner and manager should follow. You can see amazing results when you put these tips into regular practice. You may find your hotel’s work environment improving dramatically within a short period of time.