Simple Ways To Motivate Your Hotel’s Room Staff

To say that the aftermath of the COVID-19 outbreak has been tough would be an understatement. Especially when it comes to hospitality and the unpredictability that many who work in this business have had to deal with. Even before the epidemic, housekeepers, who are at the core of every hotel operation, were chronically underestimated.

Anyone familiar with the hotel sector and housekeeping work understands that providing proper motivation is a huge challenge when managing a housekeeping crew. The good news is that modest gestures, if genuine, may go a long way toward making your employees feel valued and respected.

A motivated cleaning crew generally corresponds to a higher degree of service and, as a result, increased client satisfaction in the hotel business. A lack of motivation, on the other hand, might have a cascading impact, resulting in worse quality of work across all service segments and divisions.

With that in mind, here are some methods that housekeeping and hotel managers may utilize to enhance morale and increase the productivity and motivation of their housekeeping team through positive reinforcement and assistance.

Allow Housekeepers to Learn New Skills:

By allowing your employees to acquire new skills, you are not only making your workforce more skilled, but you are also allowing your staff to develop with your company. Employees that seize these possibilities and swiftly expand their skill sets might become future managers and supervisors.

Implement Objective and Transparent Performance Metrics:

It is critical to be as impartial as possible while assessing the work of your cleaning personnel. A measuring and assessment system that just keeps track of completed tasks and errors is not accurate, and it is surely not one that will keep hotel cleaning personnel engaged.

Data such as the number of rooms cleaned and the number of reported faults should be associated with data such as the average workload, the number of visitors per room, and other relevant data that may give management a better and more objective view of the job being done.

Reward Good Work:

By rewarding workers who consistently rise to the occasion based on the objective and clear goals you have set for them, you are inspiring them by demonstrating that their work is respected and appreciated. What you give in terms of genuine rewards is entirely up to you and your capabilities. If your hotel offers a spa or arranges day trips, you might give out spa vouchers or coupons for partner services to your best-performing cleaning employees if you believe they would appreciate the reward more if it is not at the same location where they work.

Provide Technology and Equipment:

Even the best-performing hotel cleaning crew can be demotivated by old, outdated, and low-quality equipment that makes more messes than it cleans up. Giving your employees new tools will also benefit your business in the long run by providing you with better-skilled employees who can perform their jobs more quickly and efficiently due to their ability to work with the most up-to-date and effective housekeeping equipment.