Hospitality industry is infamous having a super high employee turnover rate. It exceeds 30% for non-management employees, which is considered quite high when compared to other industries. According to the U.S. Bureau of Labor Statistics, the annual average employee turnover rate across all industries is between 12-15%. What could be the reasons for this high turnover? Let us glance at […]
Without competent hotel employees, it is hard to manage a profitable hotel. After all, success in the Hotel sector is heavily dependent on customer service, and there are a plethora of other responsibilities and activities that must be completed. Most hotels, for example, require marketing, receptionists, HR personnel, accountants, cleaners, IT support personnel, cooks, waiters, concierge employees, and a variety […]
Bad leadership has a cascading impact throughout the business, resulting in more employee turnover and reduced productivity, which leads to dissatisfied customers and experiences. If you are already in a position of leadership or aspire to be one, these are the five most frequent terrible leadership mistakes to avoid: Not Acknowledging Excellent Work Of Team Members: Leaders who acknowledge their […]
To say that the aftermath of the COVID-19 outbreak has been tough would be an understatement. Especially when it comes to hospitality and the unpredictability that many who work in this business have had to deal with. Even before the epidemic, housekeepers, who are at the core of every hotel operation, were chronically underestimated. Anyone familiar with the hotel sector […]
Employee retention entails taking steps to keep employees engaged and focused so that they choose to remain employed and fully productive for the benefit of the hotel. Here are a few strategies for retaining employees in hotels: Planned Personal Development (PDP): One of the most prevalent reasons people quit a firm is when they form the notion that their possibilities […]
From restaurants to hotels, the hospitality business is one of the largest in the world. Employee retention in the hotel business has always been difficult even though it has long been a common choice of employment. It’s a well-known industry for having a high staff turnover rate. And when your staff goes, it costs you a lot of money. Turnover […]
Employee Experience Enrichment & Fulfilment Strategies People are one of the most important assets for hospitality operations. Employee retention is a big challenge that businesses confront as the hospitality sector continues to bear the weight of workforce shortages. It might be difficult to locate qualified replacements for departed personnel. Employees may quit their jobs for several reasons. Even the most […]
Job happiness is vital in the hotel business for developing a competitive, dynamic, and motivated workforce. Employees in the hospitality industry are a critical asset to the organization’s productivity in terms of visitor pleasure and loyalty. “Sustained customer satisfaction over time leads to customer relationships that increase the long-term profitability of the firm.” Five strategies for increasing work satisfaction among […]
In this new age of internet communication, it is important to remember that good verbal and nonverbal communication skills in the hospitality business should be stressed and well-executed. Regardless of whether certain staff employees are not in contact with guests, compelling communication skills are essential at a hotel. A few hotels spend a lot of money educating their employees to […]
When your hotel’s staff are engaged and pleased, everything and everyone benefits. Customers are pleased. Managers are pleased. And the staff are content. This type of excellent working atmosphere fosters a favorable attitude among hotel employees. The numbers speak for themselves: Happy employees are 37% more productive and three times as innovative. A hotel’s profitability rises by 12% when […]
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