Productivity is something that every company strives for. However, depending on the sector, measuring it and identifying strategies to enhance it isn’t always easy. It might be as basic as determining how many units must be produced per hour and determining why this isn’t being fulfilled or how production can be optimised to raise the standard, but there are many […]
As a hospitality worker who has worked their way up to management, you have likely met some outstanding industry professionals as well as some less-than-stellar ones. When working in a managerial role, the quantity of details involved is mind-boggling; nearly every move a hotel manager makes is an opportunity to enhance or undermine the company as a whole. You must […]
There’s plenty of data, both anecdotal and statistical, to back up the narrative that an actively engaged and joyful employee can drastically boost a customer’s opinion about your establishment. “Happy employees are proud employees, and proud employees give exceptional customer service, which drives company success,” while “creating a strong employee focus first” is the key for Employee Satisfaction. Recruiting […]
For the hotel industry, the last few years was a series of challenges. Because the epidemic has cost individuals their jobs, security, and general job satisfaction, it’s understandable that business executives blame the crisis for low employee morale. However, among hospitality employees, a persistent condition of feeling uninspired and dissatisfied is not unusual. Staff members may be less than enthusiastic […]
Hotel managers play a critical role in the smooth operation of the hotel and, as a result, require a diverse set of talents to thrive. They understand that a fantastic client experience does not happen overnight. Team members’ outstanding performance cannot be developed in a few weeks. With short and long-term goal plans, successful managers know how to prioritize […]
Hotels should start being active on social media platforms if they want to create and maintain a strong brand image in the eyes of the younger generation. The modern travelers, specially the youth among them, take social media presence very seriously. They may form an unfavorable impression of a hotel if that hotel doesn’t have a sufficient online presence. That […]
Being calm can help you become a better leader and manager of people. Do you want your staff to behave more calmly with guests and maintain their composure? Do you want them to not lose their cool when the guests are being unreasonable or difficult? Then you need to lead from the front and set a good example for all […]
Managers should not let go of opportunities to have friendly chats with their employees during the day, specially in casual settings. For example the manage could be walking around the hotel lobby and happens to meet one of the workers. The manager should try to utilize this chance meeting by having a friendly, short talk like asking the person how […]
If you want to provide good service to your guests, you have to know and understand them deeply. You should know them inside out and you should also care about them at some level. This is a must, there is no way around this. If the front desk employees do not care about the guests they are highly unlikely to […]
Front desk employees are the first point of contact you guests have with the hotel. It is important that good first impressions are set for the guests. You have to ensure that the guests have a pleasant experience when they interact with the front desk staff. So how do you make sure the front desk staff are doing their job […]
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