Since networking entails engaging with people, hoteliers can learn a lot from them. After all, properly interacting and engaging with people are important skills for hotel owners and front desk staff. We must all be aware of other people’s expectations and change our conduct accordingly if we are to make the type of impression that will help us develop a […]
Before reserving a hotel, many travelers examine internet hotel reviews. They see not just the guest’s feedback, but also the hotel’s answer online (if the hotel takes time to respond). According to a TripAdvisor survey, 68 percent of guests prefer to reserve a room at a hotel that reacts to reviews over a hotel that does not. Responding to […]
Ignoring deleterious internet reviews as a hotelier is the worst thing you can do for your business. Negative hotel reviews happen no matter how good your service is. It’s possible that you have a difficult visitor, or that anything went wrong during their stay. If you receive a poor internet review, do not be dismayed or dismiss it. Hoteliers must […]
With the development and deployment of technology over the last few decades, the hospitality sector has experienced an enormous transition. The growth of technology has broadened hoteliers’ reach and helped them in a variety of ways. Every company wishes to boost its visibility. The appearance of a hotel online and how it is regarded by others has become a must-have […]
This is indeed a new era of work-life balance. Bleisure is becoming increasingly popular. It is a combination of business and leisure. It allows the integration of professional business travel with personal leisure time. Prior to the pandemic, we heard and saw the digital nomad penning a blog post on a beach or a manager checking emails on a ski […]
Family travel is expected to grow faster than other types of travel, primarily because it provides an opportunity to reconnect with family members away from the stresses of daily life. Hotels should concentrate their efforts on attracting this sizable share of prospective business. “Family tourism is the most significant component of the global tourist economy.” Parents with little children frequently […]
t is critical to get off to a good start! We previously covered a few methods for welcoming visitors in our previous post, and if you haven’t read it yet, we strongly advise you to do so. To summarise, the more you get to know your guests and stay in touch with them, the better their experience will be. As […]
First impressions are important, and in this article, we will discuss how to properly greet hotel guests. When it comes to greeting hotel visitors, be sure you do it correctly. Allow yourself to be genuine; do not put on an artificial grin; the guest will notice this. When accompanied by a genuine smile and suitable body language, a “Welcome” may […]
Today’s guest preferences in the hospitality sector are higher than ever, and there are various reasons for this. Technology has played a significant part in making kids more aware and connected than ever before. Consequently, meeting, and surpassing client expectations is critical to a hotel’s success in developing customer loyalty. When you have a high number of return or loyal […]
When attempting to sell a product or service, companies should strive to not only excite customers to buy but also to ensure that the process of buying caters to a bigger (and ultimately memorable) customer experience that instils long-term loyalty. This is especially true when it comes to the hotel industry. Travel is an experience in and of itself, one […]
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