Customer expectations continue to evolve around digital channels as they grow increasingly important. Today, we are all aware that the success of every company is determined by its consumers. This achievement is reflected in online guest reviews for hotel businesses. Because: When researching a hotel, 96% of travellers confess to reading reviews. A one-point rise in a hotel’s average user […]
Before reserving a hotel, many travelers examine internet hotel reviews. They see not just the guest’s feedback, but also the hotel’s answer online (if the hotel takes time to respond). According to a TripAdvisor survey, 68 percent of guests prefer to reserve a room at a hotel that reacts to reviews over a hotel that does not. Responding to […]
Ignoring deleterious internet reviews as a hotelier is the worst thing you can do for your business. Negative hotel reviews happen no matter how good your service is. It’s possible that you have a difficult visitor, or that anything went wrong during their stay. If you receive a poor internet review, do not be dismayed or dismiss it. Hoteliers must […]
With the development and deployment of technology over the last few decades, the hospitality sector has experienced an enormous transition. The growth of technology has broadened hoteliers’ reach and helped them in a variety of ways. Every company wishes to boost its visibility. The appearance of a hotel online and how it is regarded by others has become a must-have […]
Today’s guest preferences in the hospitality sector are higher than ever, and there are various reasons for this. Technology has played a significant part in making kids more aware and connected than ever before. Consequently, meeting, and surpassing client expectations is critical to a hotel’s success in developing customer loyalty. When you have a high number of return or loyal […]
Hotels are continuously wondering how to improve their guest experience to provide a more valuable experience to their guests so that they will return and become loyal consumers. There are various strategic approaches that most hotels utilize nowadays, such as incorporating more technology and a variety of devices that offer value, but the most important and easiest way is to […]
Hotels should start being active on social media platforms if they want to create and maintain a strong brand image in the eyes of the younger generation. The modern travelers, specially the youth among them, take social media presence very seriously. They may form an unfavorable impression of a hotel if that hotel doesn’t have a sufficient online presence. That […]
If you want to provide good service to your guests, you have to know and understand them deeply. You should know them inside out and you should also care about them at some level. This is a must, there is no way around this. If the front desk employees do not care about the guests they are highly unlikely to […]
There is one aspect of customer service which is absolutely essential in order for hotels to create guest loyalty. That aspect is consistency. You must pay a lot of focus on maintaining consistency in your hotel operations and service quality. Your hotel may be doing all sorts of wonderful and creative things to win the guest’s heart and may even […]
If there is one industry where clients place a high value on the quality of service they receive, it is the hotel industry. Hotels spend a large amount of time and money training their personnel in advanced soft skills like as anticipating customers’ wants, paying personalized attention, providing service as promised, and exceeding clients’ expectations. Attempting to fulfill or even […]
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