Surprising and delighting hotel guests is a fantastic way to create memorable experiences and foster positive reviews. Here are five solid tips and ideas for surprising and delighting hotel guests: Personalized Welcome Amenities: Go beyond the standard welcome amenities by personalizing them based on guest preferences or occasions. For example, if the hotel knows a guest is celebrating a birthday, […]
Empathy Training for Staff: Provide training to hotel staff on empathy and emotional intelligence. This helps them better understand and connect with guests on a personal level, making the stay more meaningful. Personalized Welcome: Gather information about guests before their arrival and use it to personalize their welcome. Whether it’s knowing a guest’s name, preferences, or special occasions, a personalized […]
Common guest expectations in hotels vary, but they often include elements related to comfort, cleanliness, customer service, and convenience. Exceeding these expectations can lead to positive reviews, increased guest satisfaction, and repeat business. Here are some common guest expectations and ways to exceed them: Clean and Comfortable Accommodations: Expectation: Guests expect clean and well-maintained rooms with comfortable amenities. Exceeding Expectations: […]
In an era dominated by digital connectivity, hotels have become not just physical sanctuaries for guests but also storehouses of sensitive information. As the hospitality industry embraces technology to enhance guest experiences, the need for robust cybersecurity measures has never been more critical. This article explores why hotels must proactively address cybersecurity threats to protect guest data, preserve their reputation, […]
In the ever-evolving world of hospitality, a hotel’s reputation is its most prized possession. In this digital age where information spreads at the speed of light, maintaining a sterling reputation is both a challenge and an imperative. At the heart of this reputation lies the crucial elements of hygiene and safety. They are not just boxes to check; they are […]
The hospitality industry, encompassing hotels, restaurants, resorts, and more, thrives on the principle of providing guests with a welcoming and enjoyable experience. Central to achieving this goal is the paramount importance of safety. While guests seek relaxation and memorable moments, it’s the responsibility of hospitality establishments to ensure their well-being. Safety transcends physical security; it encompasses various aspects that influence […]
Attracting young travelers to your hotel property could be a little tricky but by implementing a few features, you might as well appeal to this demographic. The hotel needs to offer amenities and experiences that are appealing to the age group. Let’s look at some ways on how we can boost bookings from this bracket. Embrace Technology Youngsters are tech-savvy. […]
To survive in a competitive market, every hotel sector must be customer-centric. Investing in customer service would assist any hotel in better understanding client concerns and improving its offerings and experience. Customer complaints usually have a silver lining. Smart hospitality businesses understand the value of client complaints and see them as a wonderful chance to gain loyal consumers. There are […]
If you want to increase revenue and leave a lasting impression on your visitors, you must first understand what matters to them and how you can profit from it. Target your clients first, and then prioritize target segments where your guests’ interests lay. You are assisting your customers in driving decision-making toward your hotel by doing so. We will […]
You are not alone if you selected the 4.5-star restaurant over the 2.5-star one. According to BrightLocal research, 82 percent of users check reviews for local companies before making a decision, and 91 percent stated they were more inclined to utilize a business if it had more good evaluations. The contrary is also true: 82 percent of users said poor […]
Need An SBA Approved Brand For Your Hotel?
Stay Express Is Increasing Hoteliers Net Operating Income (NOI) By $20,000 To $200,000
Looking To Save Money?
We’ve Got The Deal For You. Visit JoinStayExpress.com