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How to Impress & Delight Guests in A Changing Hospitality Industry

Customer service is king in the travel industry, and hotel businesses live and die on the happiness of their visitors. As consumer expectations rise, so does the difficulty of providing an enjoyable experience. When it comes to delighting visitors, ‘personalisation’ is as buzzing as a term can get, and for good reason; there’s no excuse not to be adopting a […]

Hotels – Are You Just Focusing On Your Guests?

Guest satisfaction, listening to guests, valuing their feedback is all well and good. It is an important part of succeeding in your hotel business. The feedback provided by guests will help you understand what are the good things you are doing and what are the problem areas which need to be addressed. However your current or past guests are not […]

The Sluggish Rate of Digital Change in the Hotel Industry

To survive, the hotel sector must change rapidly. This is the warning issued in the wake of recent research revealing that 63% of hotel operators do not think their company has invested sufficiently in digitalization. Based on a study of over 4,000 hospitality locations, the new research advises hospitality firms to act immediately and use digital transformation to support labor […]

Why New Hotels Find It Difficult To Make Profits

Most people start a hotel property with the dreams of making huge profits. However the sad reality is that most of the hotel startups fail miserably, specially in the first few years. The first 2-5 years probably pose the greatest threat of a hotel shutting down, resulting in thousands or millions of dollars of loss for its investors. There are […]

Why Running An Independent Hotel Can Be a Nightmare

Running an independent hotel is not an easy task. It can turn out to be a nightmare if you lack the proper experience or knowledge of how to effectively and successfully run a hotel. There are hundreds of small and big things that you have to be aware of in order to ensure the hotel you are running is not […]

Hotel Franchisees – Stop Putting All Blame On The Brand

In the hotel franchising model, both the brand and the franchisee have their individual responsibilities to fulfill. The brand does have a very crucial role to play to help the franchisees succeed. However, any time the franchise hotel does not do well, it cannot just point the finger at the brand, without analyzing its own faults and shortcomings. While it […]

Travel Hacks – How to Make Hotel Stay More Comfortable

We all desire to travel for longer periods of time at a lower cost and in more comfort. Let us discuss a few travel hacks to make your hotel stay better, cheaper and more comfortable While many travel hacks seek to help you find the best airfare or make packing easier, there are several that try to make hotel stays […]

Hotel Amenities To Attract Your Guests & Raise Bookings

Over the last few decades, the hotel sector has seen significant transformations. The sector experienced a boom in boutique and lifestyle hotels in the 1980s, which finally led to changes in what visitors have come to anticipate and expect throughout any hotel stay. Larger chains have taken measures to adapt to their customer’s demands and needs by offering tailor made, […]

Thrilling Benefits of Traveling

One of the most significant benefits of travel is that it takes you on a trip into other realms that you would not have been exposed to otherwise. Travelling allows you to encounter individuals from other countries, each with their own customs and ways of life. Let us look at some of the amazing benefits of traveling: Travel Boosts Your […]

Simple Ways to Keep In Touch With People While Traveling

While on a trip, we usually miss family members, close friends and others. It would be good to keep in touch with them while still on the trip so that we can share our happy moments with them and show them what we are doing. Sometime we may also need to speak to office colleagues or business partners to get […]