The primary responsibility of either the franchise or the franchisor is to focus on the guest. Serving the guests and making sure they are fully satisfied remains at the core of any hotel. If we fail in this regard, we may not be in the business for longer duration. The franchisor has certain responsibilities towards the franchisee, likewise the franchisee […]
Consistency is critical factor for hotel’s success. Providing good service to a select few guests or being excellent once in a while may not help your hotel reach the heights of glory that you want to see it reach. In order to develop guest loyalty and get repeat business, make sure your interactions with the guests are quality based and […]
No man is an island. You alone cannot do everything. That is why it is important to build a great team that can act out on your behalf in your absence. If you want your hotel to succeed, make sure the team you are building is really a remarkable one. Even if you do all the things right, your hotel […]
Are you worried and at wit’s end on how to effectively handle irate and angry guests at your hotel? Don’t worry, handling angry guests need not be so difficult. There is a 4 step process to doing so. Let us briefly outline it below: 4 Steps To Deal With Angry Guest in Hotel – G.L.A.D. The four steps for effectively […]
Do you wish to learn how to make your guests happy and elated while staying at your place? You should try to give the guests a “wow” experience. It all starts with how you treat them. There are actually 3 important things which every hotel should be mindful of in order to provide ‘wow’ experience to guests. They are: 1. […]
Good customer experience leads to higher satisfaction and loyalty. When guests are treated royally by a hotel, it not only is good for the hotel’s image but also does wonders for the brand as well. Guests will associate happy experience with the brand as well as the particular hotel in which they had a joyful experience. So how can hotels […]
Employee turnover is a big problem for hotels. And they are partly to blame for this menace. Statistics clearly show that hotels which have low employee turnover usually enjoy higher guest satisfaction ratings. When employees stay with a hotel for long periods of time, they will understand how the hotel operates, and will develop a desire to give their best. […]
In today’s extremely competitive business environment, every hospitality needs skilled staff to remain a successful player in the industry’s competitive game. One of the most serious issues that arise in the workplace is a lack of training. A high number of employees may look dissatisfied as a result of being allocated duties for which they lack the necessary knowledge and […]
Beauty & Benefits of Hospitality Industry Personal and Professional Development – Hospitality industry allows you to develop yourself, personally as an individual, and professionally as a sound businessman. As you are involved in the hospitality industry for a long period of time not only do your professional skills improve with experience, you also are likely to develop traits like being […]
If you’re flying for the first time or haven’t travelled in a long time due to the pandemic, you could be excited, anxious, or a mix of the two. However, being a passenger on a plane is not stressful. All you have to do is gather the necessary documentation, arrive on time. We’ve compiled a list of seven travel recommendations […]
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