How To Cope With Less Manpower In Hospitality While it’s wonderful to see travelers hitting the road, airports, aircraft filling up, and cruise lines greeting guests again, Summer 2021 is also synonymous with a phenomenon that has been dormant for several years: manpower shortage! The expanding hotel business has been severely impacted by a labor shortage. According to industry estimates, […]
According to the Bureau of Labor Statistics, the turnover rate in the Food and Hospitality Sector was more than 70%. As a result, not only is there an ongoing need to recruit, but a focus on retention is also essential. Employee satisfaction is more likely to fuel a pleasant guest experience. Furthermore, Millennial talent is on the increase across all […]
As travel resumes throughout the world in the aftermath of the pandemic, it is critical to take measures when staying in a hotel room. Even though many hotels take preventive efforts to protect health, hygiene, and security sometimes hotels may not exceed the guest’s expectations. The guests themselves should take precautionary measures, some travelers make mistakes or neglect things while […]
This is the second part of the article on how to deal with an angry hotel guest. You can read the first part here – Handling Angry Hotel Guests We continue below with more tips when you encounter an angry or frustrated guest. Try to solve it with a clear mind, contemplate your customer’s problem: You want to apologize whether you […]
It is important to provide excellent customer service for all your hotel guests. While it can be simpler to deliver an excellent service to happy guests, the harder thing is to offer exceptional service to unhappy customers. According to a survey taken in the U.S, 30% of Americans would consider switching hotels after only one incident of bad service. So, […]
Improving Hotel Guest Satisfaction May Be As Simple As A Smile According to the survey, 33 percent of guests claimed they were received with a grin just “occasionally,” while 61 percent said they were greeted with a smile “all the time.” That 33 percent’s satisfaction score was 110 points lower (on a 1,000-point scale) than those who were “always” welcomed […]
Simple facial expressions may serve to heighten sentiments. This is usually referred to as the ‘feedback loop’ or ‘facial feedback hypothesis.’ A smile boosts our mood, helps us feel better, and even makes a joke appear hilarious. You already know that smiling makes you happy, but did you realize that it also has employment benefits? Your Smile Causes Happiness in […]
Flying with a toddler involves very specific challenges than flying with an infant. And it’s primarily due to mobility. Toddlers dislike sitting stationary. They’re also more impulsive, prone to meltdowns, and have short attention spans. However, the difficulty of traveling with a toddler does not have to stop with you foregoing air travel until they reach the age of adolescence. […]
It is tough to travel during the festive season. Stress tends to bring out the worst in otherwise nice and sensible individuals. However, many nice individuals are just unaware of proper airline etiquette. It’s fairly normal: if no one has warned them or if they don’t travel frequently, some may not be evident. However, these behaviours continue to be […]
TripAdvisor is a piece of travel information and booking website with reviews, images, and educational discussions about hotels and resorts all around the world. Users leave reviews for the places they’ve been to other users, so you can learn all you need to know about a hotel before booking your stay. How does Trip Advisor Review a website? TripAdvisor utilizes […]
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