Examples of PMS Increasing Employee Productivity in Hotels

Example of Increasing Employee Productivity: A PMS with a built-in online booking engine, central reservation system, and integrated channel manager accelerates the booking process and, as a result, decreases the time front-desk staff must spend processing reservations. With its “set it and forget it” function, the PMS also simplifies operations to make hotel staff’s everyday responsibilities simpler and more efficient.

Features such as dynamic pricing-triggered communication and automatic reporting may simplify the experience of staff workers, boost their job satisfaction, and free up their time to concentrate on the visitor experience.

From the perspective of staff retention, the PMS must be user-friendly. As the average age of the workforce decreases, technology must be simplified so as not to intimidate the workforce. Since housekeeping personnel is often used to using paper for room cleaning, the transition to technology must be straightforward.

Hands-on exercises with real data will encourage users to be a part of the change and equip them with the knowledge to execute improved guest experiences and become more productive team members. The PMS provides staff with the means to communicate with guests at all points of contact, including the collection of guest profile and preference data through an interactive digital registration process. It should enable them to communicate with the guests to give a seamless check-in experience with expedited options.