3 Important Things Guests Want From A Hotel

If you want to increase revenue and leave a lasting impression on your visitors, you must first understand what matters to them and how you can profit from it. Target your clients first, and then prioritize target segments where your guests’ interests lay. You are assisting your customers in driving decision-making toward your hotel by doing so.

We will examine the basic service that every guest expects from the hotel where they are staying, but we see a lot of emphasis on making services too magnificent that they forget how vital the basics are.

According to studies, cleanliness and communication are two of the most significant criteria when it comes to guest expectations, while another study found that decent sleep is towards the top of the list. Simply said, when deciding which hotel to book, guests prioritize all three.

Cleanliness:

The highest standards of cleanliness must be maintained. If your budget does not allow for high-quality bed linens, bath towels, or other luxuries, your hotel must nevertheless be clean. Travelers are most concerned about superbugs, bed bugs, the flu virus, and other issues. Your first focus is hotel hygiene. You must take careful precautions to protect your guests from any potential hazards. This covers not just restrooms, bedrooms, and other public locations, but also frequently ignored areas such as remote controls, light switches, air vents, and door knobs.

Safe & Peaceful Sleeping Environment:

A hotel room is an ideal place to get away from everything you’re experiencing. It must be serene, pleasant, clean, and devoid of clutter, and hotels must construct it in such a way to make guests feel as relaxed as possible. That is, of course, if the hotel understands what it is doing because I’m sure we’ve all stayed at a disreputable hotel that we’d prefer to forget about at some time in our lives. The top hotels take great care to ensure that their customers have the best sleeping experience possible. The amount of light in the room also has a direct influence on sleep quality, so look for blinds or blackout drapes to guarantee natural light isn’t keeping your visitors awake. A dimmer switch or bulbs placed around the room might also help guests create the perfect level of light in having peaceful sleep.

Friendly Service:

While exceptional service has always been an important element of hospitality, technology has replaced some of the things that visitors used to take for granted. While automation is pushing more self-service, such as smartphone check-in and check-out, clients still expect hotel workers to look after them. According to USA Today, poor service is the leading cause of discontent among hotel visitors, thus hotels must foster a culture of exceptional customer service if they want to gain repeat business. Although cutting-edge technology can improve the visitor experience, nothing can substitute a personal touch.