5 Things Hoteliers Should Learn From Pandemic

The COVID-19 pandemic has swept the tourism industry by storm, forcing hotels to rethink and redesign many elements of their business while hoping for a return to “normalcy.” Although we are not yet out of the woods, the industry has already learned some key lessons on how to handle these difficult times.

Family & Health is Essential:

A significant number of people among us spend very little time with our families and do not practice ‘work-life balance.’ One should grasp the value of caring for, respecting, and listening to one’s family, and this has been one of our most significant lessons to remember and put into practice in the future. Moreover, maintaining mental calm or physical health has also been a fantastic lesson since it is this that will help us develop our immune system by fighting diseases.

Complete Pending Tasks:

It’s been a fantastic time to train employees and work out any kinks that arise with switching operations for social distancing.  You can also rebrand your hotel things.  It’s a very good distraction; hoteliers should conduct a basic cleaning at the hotel, including clearing out some storage and other such tasks. There’s a lot of work behind setting up your meeting area and restaurant for social distancing, new hygiene products, and regimens…lots there’s of stuff like that so you can work around all your pending tasks.

Concentrate On Accomplishing More With Less:

While hoteliers were exploring new methods to engage people and their needs, they were also considering simply reintroducing a limited number of rooms into the market to offer hotel services and a more concentrated guest experience. Due to the pandemic/lockdowns, international traveling was stopped. Hoteliers had too focused their efforts on the home market/ domestic market. This helps us to remember that to avert a breakdown, we should always maintain a big number of consumer segments.

Re-strategize:

The moment to re-strategize your hotel vision, action plans, and techniques that you have been using since the beginning can all be done. Examine your benchmarks once again and urge them to examine and clean up in terms of rate strategy and what is loaded and what is not. Do all of the rates apply in this new environment we’re entering? Do you provide discounted buying rates? It’s a great moment to evaluate what you can get rid of and what you no longer require. Many outdated promotions cause the system to slow down and, as a result, the booking experience for customers suffers, therefore now is a good time to investigate.

Technology is More Than a Perk… It’s a Tool:

Many hotels have begun to integrate smartphones for keyless room entrance, check-in and check-out, TV control, and ordering room service. Apps may enhance the visitor experience by allowing them to make concierge requests, adjust the lighting and temperature of their rooms, and request cleaning. Having mobile devices or voice commands available improves the visitor experience and lets them know that their hotel’s technology is up to date, but they will also appreciate the extra effort for their safety and comfort. So it’s time to take the plunge into tech trends and automate your hotel operations.