Why Hotels Need To Focus On Employee Satisfaction
There’s plenty of data, both anecdotal and statistical, to back up the narrative that an actively engaged and joyful employee can drastically boost a customer’s opinion about your establishment. “Happy employees are proud employees, and proud employees give exceptional customer service, which drives company success,” while “creating a strong employee focus first” is the key for Employee Satisfaction.
Recruiting and maintaining skilled staff is a major issue in the hotel sector. As a result, job satisfaction is becoming increasingly crucial for the long-term growth of the labor market and, for the development of regions and destinations.
The most critical elements for job happiness are a positive connection with the supervisor, adherence to the duty roster, and personal growth chances. Remuneration, job portfolio, working environment, and infrastructure offered, on the other hand, are fewer key considerations.
In a hotel company, how can we tell if the staff are happy?
It’s best to solicit input from employees regularly. The most critical feature of an effective feedback gathering tool is anonymity; allowing employees to stay anonymous ensures honesty without fear of unwanted consequences. When doing face-to-face feedback interviews, it’s critical to spend 80 percent of your time listening to your employee and just 20 percent talking. For reliable input, timing is critical; you can gather feedback every week during normal working hours.
By soliciting employee input, managers will have a better understanding of how workers feel about their work environment. However, the responses will only be as insightful as the questions, thus it will not provide the entire picture.
Hoteliers must combine what they learn from the feedback process with general methods proven to promote hotel employee job happiness to provide the best working environment and job satisfaction.
Some examples of employee happiness enhancers that may be used in a hotel setting include:
- Allotment for responsibility.
- Flexible working hours, paid vacation.
- On-site programming and health and wellness perks.
- Professional development opportunities.
- Recognition and reward programs.
- And, of course, a lot of feedback gathering.