Top Qualities of Successful and Great Hoteliers
Being a remarkable and great hotelier is not as simple as it seems. It is said that an outstanding hotelier needs to be a diplomat, a democrat, an autocrat, an acrobat, and a doormat, all at the same time! You need to be a people’s person and love being around people and love making them feel wonderful.
In this important series of posts, let us discuss some of the important personality traits of a successful hotel owner or manager:
- They are passionate
Successful business people know that passion is an important part of running a successful business. If you really want to make a big name for yourself in the hospitality sector you need to be passionate about it. Not caring or not having enough passion may not get you far.
- Always eager to learn and grow
Good hoteliers are always eager to learn more or gain more experience. They never let go of any opportunity to learn and grow themselves. They never let go of any opportunity to improve their knowledge.
Good entrepreneurs and hoteliers try to learn something new almost everyday. They read books and journals, listen to other experts, attend seminars or training programs, travel, etc
- They do not allow fear to stop
Starting or running a business requires lot of risk. You have to face lot of challenges and overcome lot of obstacles. You may have to make tough and take bold steps. If you want to be a successful hotelier you need to learn how to manage your fears without letting them stop you. If you let fears get the better of you then you may be unlikely to go far in this business.
For a business, failure is a part of the game. Not every decision you make and not every step you take may yield positive results. So you need to learn to take failure in your stride. You should be able to learn from the mistakes, and move forward. You cannot let failures affect you so much that you lose courage. Successful hoteliers are good at managing failures.
- Set goals
A good business woman knows how to set goals, both personal and business.
Without goals, you’re going to waste a lot of time chasing trivial things while ignoring the most important ones. When you have goals, you can focus your attention and efforts, and you can streamline your activities to align with those goals and targets.
- Responsibility
Successful hoteliers are those who take their responsibilities seriously and try to fulfill them to the best of their abilities. If they make any mistake, they accept and own it. They don’t try to shift the blame on others. If faced with challenges, they look at their behavior to find out what mistakes they did and how to improve.
- Enthusiasm
Great hotel managers, besides possessing passion also possess the highly contagious quality of enthusiasm. These individuals are absolutely enthusiastic about their work. They want to give their customers the best possible experience because, after all, without the customers there is no business.
- Commitment to customer satisfaction
To achieve success in the hospitality industry, you must be fully and strongly committed to ensuring customer satisfaction. You must have the mindset of doing whatever it takes to make customers happy so that they may want to come back again to your hotel.