The Must-Have Features In Any Modern Hotel PMS
Prior to the pandemic, the hotel industry had already begun to integrate technological and digital advancements. However, both workers and consumers now need even more ease, enhanced experience, and personalization to facilitate the transition to remote work and the maintenance of social distance. This necessitates the rapid development of new procedures and the re-evaluation of existing ones considering changing conditions.
Exactly this is what we see in the hotel management industry. Digitalization has emerged as a pillar of company survival and the route to recovery. In addition, 86 percent of hospitality companies cite operations automation as their top goal for the next years, according to the data. For hotels to stay competitive, multifunctional property management systems must be a top investment priority.
Choosing a suitable Property Management System is a difficult endeavor in the modern day. The increased demand for PMSs has caused the market to saturate, and as a result, user expectations have increased. Consequently, the scenario is as follows: the great majority of hotels have recognized the necessity to become digital. They need state-of-the-art software that automates their procedures and protects their visitors to fulfill all of their requirements.
The Must-Have PMS Features:
Cloud-Based:
This functionality allows you to access cloud server data from anywhere in the world. You simply need a steady Internet connection to start things moving, and you’re ready to go! This technology is ideal for digital nomads in addition to being convenient and stylish. This will allow you to have all relevant information readily available. A cloud-based PMS provides rapid and dependable work while protecting all data with automatic backups. The system must be accessible on a desktop computer, tablet, and smartphone. Regardless of the device you’ve selected to work on, the website should provide a clear layout of all actions. Effective hotel administration is only feasible if you and your team understand how to achieve shared objectives and complete daily duties with the aid of the PMS. A primary indicator of well-designed software is that it needs little or no extra training.
Compatibility With Other Systems:
It denotes that the hotel software should be compatible with other applications and add-ons. These may be in charge of certain responsibilities, such as marketing, data analysis, yield management, sales, applications for hotel guests, or reputation management.
Even better is a Property Management System that has “modular” design and is comprised of modules. It may be used by both small hotels and huge hotel companies. You may pick which modules you need and which you do not want to include in your system. Consequently, modest properties will save money on modules that do not adapt to their needs, while big properties will be able to retain some portions of the outdated software. If you do not need a housekeeping module or a Department Manager, you may exclude them from your plan.
All of this is beneficial to your hotel management career. Moreover, our world continues to move at a rapid rate, and an open system will ensure that you are constantly future-focused. You will be able to connect essential apps with your PMS or add a necessary module at any moment!
Multifunctional Front Desk Procedures:
It facilitates quicker navigation and enhanced management of all reservations, pricing, and room statuses, thanks to its clever calendar-shaped layout. With a single click, you can make or modify bookings, alter room information, monitor all visitor check-ins, and extend a guest’s stay. And if it provides cross-channel management features, your options will be limitless, as you will be able to change data across all distribution channels straight from the Front Desk.
Task Management Tool:
The Property Management System is insufficient to oversee all departments of a big or medium-sized hotel. It is essential to be able to assign new tasks, monitor the continuing responsibilities of workers from other departments, send out reminders, regulate and monitor the workload of the workforce, etc. Integrating the task management application into your system will be the optimal solution.
This facilitates the creation and distribution of duties for many departments, like the front desk, restaurant, maintenance, cleaning, etc. Simply provide the task’s title, description, date, and time, as well as the employee who will be accountable for it. Additionally, you may email your coworkers when new tasks are assigned. Simply marking the checkbox while creating a task will trigger an automated reminder to be sent to the employee. Constant communication will ensure that you never miss a task and will keep your workers informed.
Include a Guest Application for Self-Service Interactions:
In the present day, hotels offer more than only rooms. They want to give a one-of-a-kind contemporary hotel experience by providing mobile check-in and check-out choices, keyless room admission, food or service ordering through the guests’ cellphones, and quick, convenient, contactless, and secure payment methods via Apple Pay and Google Pay.
To preserve the integrity of this experience, the PMS you choose must be compatible with the unique online order module. Thus, not only will you increase shopping on your property, but you will also shield your workers and customers from needless face-to-face contact. This condition is vital for keeping a healthy hotel atmosphere.
In addition, you will stay in contact with your customers throughout these difficult times, notify your guests of any changes to their reservations, and provide seasonal incentives via email alerts and notifications.
You may send a Booking Offer to your visitors to establish even closer bonds with them. It is an easy approach to expanding your hotel’s lodging possibilities. An email with an offer comprises all pertinent information on room type and specific requests. Provide the best quality of service with the fewest resources!