Successful Hotel Management – Calm Managers Can Produce Calm Employees
Workplace Stress Can Be Toxic & Unhealthy
Workplace stress can be toxic and detrimental to health. It can lead to high turnovers for the hotels and health problems for the employees. Work related stress is reported to cause heart ailments.
Experiencing stress on daily basis for many hours each day is certainly not good for the physical and mental health of anyone. As such the management should make efforts to minimize work related stress at their hotels.
Remember that if the employees are happy and relaxed, they are likely to make the guests feel that way too. Moreover the hotel can reduce staff turnover problem. So it is a win-win case for both the hotel and its staff.
Managers Should Set a Good Example
How can you make your staff act in a calm, composed manner? By leading by example. It is important for the manager or the boss to be calm. Your staff is likely to learn from you and pick up many of your habits and traits. So if you want to have a stress-free workplace where everybody is enjoying, relaxed and in a pleasant mood, you have to set the stage for it by acting your part first. As a manager you have to take the initiative.
Stress is said to be contagious. When the manager is angry and stressed out, the workers are likely to feel the same way too. If the management can keep a calm demeanour and keep their emotions in check, it can have a positive effect upon the workers.
It is important for managers to learn to keep their emotions under their control and to learn to speak in calm, pleasant and respectful tone with everyone. Learn to smile as a smile can bring down stress levels and soothe the nerves of your tense employees. Successful managers are calm, confident managers!
A Simple & Effective Technique for Managers
If you have the habit of getting angry and fuming at the slightest provocation and find it hard to keep your anger under control, you can try this simple exercise. Pretend that you are an actor who is playing the character of a relaxed, calm manager or boss. If you have a favorite movie character in your mind who fits that picture and whom you want to emulate in real life, go for it!
Keep checking throughout the day how well you are playing that character. If needed, look into the mirror to check your body language and facial expressions. Try to play that character of a calm person to the best of your ability. You may not do a perfect job of it initially but if you keep up with it, you may soon find yourself getting better with practice.