Simple Guidelines for Employee Safety In Hotels

Being friendly and providing excellent customer service aren’t the only factors that will entice customers to return to your hotel. While they are still essential, knowing that they are safe on your premises will provide guests as well as employees with the comfortable sensation that they are in good hands. It is critical that you give primary importance to safety in your hotel premises.

While safety is important for both guests and staff, in this article we shall focus on employee safety.

Here are some tips for a safe and secure environment for employees:

Strict Security Measures:

• Make it clear to everyone that security is of utmost concern to the hotel establishment. Any illegal act of violence, particularly against guests or employees, can ruin the hotel’s reputation.
• Installing camera surveillance and burglar alarms around the hotel. Regular monitoring should be done.  Station security personal to greet guests and turn away anyone who isn’t authorised.

Employees should practice these simple rules to safeguard hotel security

• Checking ID before processing any changes of rooms or keys, check every contractor id who is stepping inside the hotel. Following the strict signing and signing out measures for guests.
• Reporting to hotel security or management about any suspicious behaviour.
• Maintain confidentiality of guest information.

Know your co-workers and other staff working in the organization:

• Get to know the people you’ll be working with. Even if you don’t recognise names, make sure you recognize their faces. Take the time to introduce yourself whenever someone new arrives.
• It will be simple to detect someone who should not be there, you’ll also develop close ties with other team members. A culture of trust and support implies that everyone is looking out for one another and is less likely to disregard a hazard that might lead to a problem.
• All employees should wear hotel uniforms with name tags and have proper IDs for guests to distinguish who is an employee and for hotels to crackdown on imposters.

Curtail Hazards and Avoid Accidents and Injuries:

• Train employees in case of emergency on how to act professionally and efficiently.
• Avoid hazards by spring-cleaning up spills, glass or debris, keeping electronic appliances away from damp areas.
• Keep walkways and fire exits clear.
• Train employees about evacuation plans for helping staff and guests in case of emergency.

Training staffs to use types of equipment of hotel:

• Relevant staff members should be trained on how to use appliances whether for kitchen or house-keeping purpose, to avoid any major accidents or to spot any faulty appliance immediately.

Attention to the health of House-keeping workers:

• According to a survey housekeepers experience one of the highest on-job injury rates in the hospitality industry.
• Hotel employees like housekeepers and maintenance staff have a physically intensive job, they frequently suffer from sprains, falls, respiratory issues and occupational stress.
• To reduce these common problems, focus on these tips.

1. Make sure workers wear comfortable shoes with anti-slip soles.
2. Immediate first -aid to be given for any injury as delaying could lead to chronic problems.
3. Provide cleaning supplies or tools to workers with which they can work without spoiling their posture or health.

Hotels can substantially enhance employee safety with appropriate planning, access to correct tools, and a mobile, real-time communication channel. A happy, healthy staff is less likely to take sick days, is more productive, and provides a better guest experience.