How To Welcome Guests To Your Hotel: Part-2

t is critical to get off to a good start! We previously covered a few methods for welcoming visitors in our previous post, and if you haven’t read it yet, we strongly advise you to do so. To summarise, the more you get to know your guests and stay in touch with them, the better their experience will be. As a result, greeting guests becomes an important aspect in improving the guest experience.

First and foremost, as a hotelier, you must greet visitors and make them feel at ease in your hotel. As a result, understanding how to interact with people and brighten their day is essentially a talent that you will have to practice on and perfect over time!

Here are a Few More Practices to Welcome Your Guests:

Make your visitors feel special:

There is never a shortage of time to make your visitors feel unique. Check the booking to see whether they are celebrating a birthday or other special event. If this is the case, make a note of it when you check-in. This will help a lot. If you want to go the extra mile, leave a bottle of champagne or flowers in their room to welcome them.

Determine a point of contact between you and the visitor:

Compliments go a long way, so if you admire someone’s earrings or if they’re wearing a hoodie with your college’s insignia, tell them. Complimenting others is an excellent method to start a discussion and develop a point of connection. It’s also a method to make them feel good.

Dress to impress:

Because first impressions are so crucial, your personnel must be dressed to impress. One approach to do this is to provide uniforms for employees so that clients can readily recognize who they need to contact for assistance. Uniforms also create a feeling of professionalism that is difficult to convey when everyone is dressed differently.

Psychologically, when your employees feel good about what they’re wearing or how they appear, they have more confidence in their work. It can also help them deliver excellent service and do their tasks more efficiently simply because they feel good about themselves and want to represent the hotel’s brand as well as possible.

Give something for complimentary:

When the client arrives at the reception desk to check-in, and if the procedure takes longer, the receptionist can offer a free bottle of water or a coffee in a restaurant (if you have it in your hotel). Offering complimentary beverages demonstrates that you care about your visitors and their stay at your resort. This is also excellent practice for greeting hotel visitors.

Always say “thank you” to your visitors:

Don’t forget to express gratitude to your hotel’s guests. Thank them for making your facility their first option for a place to stay. Even if they are frequent visitors to your property, you should thank them for returning. It will not be accepted if we just greet customers who are visiting the hotel for the first time. It is also incorrect to employ the strategy solely for loyal visitors who visit the hotel frequently.