How To Welcome Guests At Your Hotel: Part-1
First impressions are important, and in this article, we will discuss how to properly greet hotel guests. When it comes to greeting hotel visitors, be sure you do it correctly. Allow yourself to be genuine; do not put on an artificial grin; the guest will notice this. When accompanied by a genuine smile and suitable body language, a “Welcome” may signify a lot. Whether you are the manager of a major hotel, a hotel chain, or a vacation rental, the first impression of the guest for your Hotel is what the guest remembers and will create a connection with your hotel.
Best practices for greeting guests in your hotel:
- Listening closely to the guests:
Listening to the guests is part of the welcome rule. When a guest visits your hotel and check-in or guests need hotel personnel to resolve any issues or just need any information, employees must listen intently and use appropriate body language. That body language is very important. If you utter pleasant words that are not in line with your body, it will be in vain. Otherwise, it will be detrimental to anything and everything.
- Friendly communication:
As soon as a guest comes, the host should smile and greet them pleasantly. This is the first impression you make on your customers. The host must be courteous, inquiring about the diner’s wants and expressing genuine interest. If available, hosts should accommodate visitors according to their wishes. Also, provide care for elderly or handicapped guests.
- Introduce Guests to the Amenities:
Make sure customers know where the restrooms, outside patio areas, the bar, and any other landmarks in the restaurant are. This will ensure that tourists do not get lost on their way to their destination.
- Maintain a Positive Attitude:
No matter what occurs, staying calm may help even the worst circumstances better. A host’s goal is to provide the finest possible experience for visitors. If food is prepared poorly or a client has a complaint, the host’s calm and friendly demeanor may make all the difference in customer service.
- Kindly respond Even if you’re pressed for time:
It is the most difficult to respond swiftly to a visitor when you are juggling other duties. However, currently, it is vital to respond to visitors as quickly as possible. It’s possible that they were neglected by their busy server and have been patiently waiting for you to arrive. Or even if you’re rushed for time, be courteous to your guests and let them know you’ll do your best to respond as quickly as possible. They’ll be relieved and won’t mind the wait.