How To Run A Hotel With Staff Shortage – Part I
Even though travel restrictions have been lifted and everything has returned to pre-pandemic levels. The repercussions of the pandemic are still being felt in the hospitality industry, with employee shortages becoming a serious worry for many hotels. The sector is having a tough time attracting new employees, which is prompting them to turn down business or restrict their service offerings.
Clarify Roles:
Because of the staff shortfall, the client experience begins to degrade. This might be due to anything from housekeeping to the front desk. If you identify your employee duties and strive to focus on the areas where your team is falling short. So you need to try and define your employees’ roles and what is expected of them.
Recruit New Employees:
This is a critical challenge for labor-intensive businesses such as hospitality and tourism. Typical techniques for attracting top people may not always be fruitful. You need something more effective like how people are drawn to the company’s brand. It is the brand that will assure more exposure for your job postings, higher response to interview requests, and a better rate of recruiting time invested. Another critical factor is to be visible across numerous platforms and formats to attract the top experts to apply for positions. Choosing to spend time and money wisely on professional networking platforms such as LinkedIn will help you acquire better applicants.
Unbundle Services:
Hotels have been dealing with amenity creep for years. This is when hotels continue to put stuff in for free to compete. When the COVID-19 pandemic struck, everything changed. However, hotels discovered a technique to generate even more money without having to give away freebies. Hotel guests were charged to use the pool and gym. Not to mention early arrivals, late departures, and breakfast. So far, the client’s reaction has been positive. After all, customers who desire a certain hotel amenity are ready to pay for it. Those who prefer not to spend extra money were not obliged to pay for amenities they did not wish to utilize.