How to Personalize Hotel Stays for Various Traveler Types
Personalization is a popular issue in today’s hospitality sector, and professionals all around the world agree that it’s no longer a reward; it’s a must. As a result, hotels must fine-tune their customers experience strategies to provide their visitors with an exceptional and personalized hotel experience.
Providing tailored experiences, on other hand, is a difficult task. Hoteliers must understand visitors need and when they require them.
Tourist to the city:
City visitors look for lodging for fewer than 5 days, with the majority doing so on weekends. These travelers almost always travel with family & friends, their travel interests include sightseeing, shopping, and experiencing local culture, which involves sampling different foods and drinks.
Complimentary breakfast and Wi-Fi is a requirement for city tourists, followed by a pool. City visitors value suggestions since they prefer to visit the destination’s key attractions and great dining establishments.
If guests have any queries regarding the destination or available modes of transportation, a receptionist with sufficient knowledge of the city should be present at all times.
Travellers on business:
Business travelers usually look for lodging for less than five days at a time, with the majority doing so on weekdays. These people typically travel alone. Their primary travel interests are solely professional; they may be interested in visiting some high-quality restaurants for personal and commercial reasons.
Their favored lodging kinds are hotel chains that provide loyalty benefits and free upgrades. This allows people to have a more pleasant and occasionally luxurious stay. Other amenities for most of them include complimentary breakfast, a pool, Wi-Fi, and a parking lot. Laundry and ironing services are also highly in demand for business travelers.
Tourists on vacation:
Leisure Travelers look for a place to stay for more than 5 days. These tourists travel with their partners, family, or friends. Leisure Travelers like to stay near a beach or on a mountain peak. They often favor hotels with on-site adventure sports and activities, breakfast and buffet-spread, spa, sauna, and other soothing amenities. Holiday tourists, like city visitors, like seeing prominent attractions.
Have interesting & adventurous activities for the entire family staying at your hotel property. If nothing can be done within the hotel, cooperate with nearby clubs to offer unique packages for the visitors.