Hotels – Make Your Guests Happy & Generate Repeat Business

Happy guests keep coming back to your hotel again and again. In times of economic uncertainty like the one we are currently going through where almost all hotels are suffering from lack of business, we need to make sure we are doing our best to get repeat business.

In order to increase hotel revenues and profits, you need to focus on generating repeat business. Most of the successful companies in any business know this secret. In order to grow and thrive in any kind of economic conditions, you should master the art of making your customers loyal to you so they keep coming back to you instead of going to someone else.

It takes lot of effort, time and money to attract new customers. You may have to spend hundreds or even thousands of dollars to advertise your hotel and reach new customers. You may need to put in lot of further efforts to convince the new guests to try out your hotel.

Surely you need to keep attracting new customers to your business. However, at the same time, you should never ignore your current and past customers. These are the people who have already stayed at your hotel and if you did your duty of providing them a pleasant, comfortable and safe stay then it is far easier to make them come back to your hotel than it is to convince someone new who has not yet stayed at your property.

Master these skill of taking better care of your guests and building a strong relationship with them. You may never again have to worry about your business going down, even during extremely bad economic crisis.

Few Tips To Make Guests Feel Special & Happy

• A friendly, welcoming smile when guests check-in
• Maintaining perfect hygiene and cleanliness in the hotel premises
• Creating a calm, relaxing ambience in the hotel
• Make sure all essentials are in place and in perfect condition
• Never compromise on quality
• Offer something extra free of charge
• Deliver more than you promise
• Show you care by listening and appropriately responding to guests
• Offering complimentary gifts
• Addressing and resolving guest complaints and problems
• Anticipating guest’s needs and preferences
• Personalizing the services for each guest
• Keeping in regular touch with guests through emails, etc
• Giving discounted deals and offers to regular guests
• Continually improving your service and genuinely caring for your customers