Happy Employees Equal to Happy Customers

The business will be unsuccessful if the customers are consistently turned off by employee interactions, at a point they seek alternatives. In order for your hotel to flourish, you must guarantee that good client experiences are the rule among your staff since happy employees create happy customers.

While emphasising your customers’ demands will almost surely enhance customer satisfaction and loyalty, Hotel managers should never overlook their company’s equally essential asset- Its workers!

Yes, determining Employee happiness is essential since you don’t want disgruntled workers sloppily performing things they don’t love. We all have been there at some time in our lives; doing a job that sapped our enthusiasm and drives all day.

They are many reasons for a disgruntled employee like hostile work environment, lack of training or equipment for completion of tasks or nonrecognition from the managerial level.

Benefits of Happy Employees – Happy Staff Leads to Happy Guests

Better relationship with customers:

• An employee person who is engaged, pleasant, attentive, and motivated, with a warm smile reflects a positive attitude which binds into the good customer relationship.
• Happy employees tend to deliver high-quality service with consistency that results in customer happiness and loyalty.

Creative Employee:

• Employee-client communication is not scripted, here the creativity of an employee plays an important role.
• Happiness contributes to creativity as it increases mental stability to face new challenges and promotes a positive attitude.

Builds hotel reputation:

• Contented employees are more motivated and inventive, and they are more likely to go above and beyond to provide an outstanding client experience. An establish a solid reputation, brand image, and competitive advantage for the hotel company.

Tips to make happy customers:

 Productivity: Make certain that the working environment is structured in such a manner that it promotes good energy while meeting the demands of employees, “a productive place makes productive growth”.

 Automation: Technology increases work satisfaction in employees, as it helps in making tasks easier and repetitive tasks more enjoyable. Innovative technology also produces clearer communication and reduce errors.

Acknowledgement of Employee Efforts: Overlooking employee hard work and devotion reduce the motivation in an employee. Don’t be too eager to condemn your staff when they make mistakes, rather give feedback that will help the person to improve their future performance and encourage them with more training or incentive.

Feedback from Employees as well: Don’t simply presume your employee happiness. Monitoring employees work and their attitude is important as it gives an idea to managers about their work satisfaction. Set meetings monthly or quarterly to gain feedback from employees about their feelings around the work environment. An employee’s feedback is imperative for a hotel’s growth.