Essential Hotel Management Tips for Managers
- Build a great team and lead them
As a hotel manager, you are as good as the team around you. That’s why building and nurturing a great team is utterly important. This means that you need to hire people with the right skills, attitudes and character to help your team achieve your goals.
Focus on promoting a culture that reflects the company’s goals. As a manager of hotel, a compliment and a smile go a long way in fostering a good positive team environment.
- Greet your guests
Be present for the people staying at your hotel and take advantage of every opportunity to give your guests the impression that you are with them, ready to ensure a great experience. Greet them with a smile as they and thank them as they leave. The more you can make your guests feel special, the higher the chances they will return to your hotel or recommend it to somebody they know.
- Always learning and improving
Hotel managers are often the jack of all trades because their position compels them to be so. If you do not have the attitude to learn and innovate, you need to work to develop it as soon as possible.
- Be prepared for emergencies
Guests expect their hotel to provide the best safety and security, but even the best security measures cannot prevent an emergency. As a responsible manager, it is important that you have a clear plan of emergency.
- Boundaries
Since being a hotel manager is a 24/7/365 position, you need to make sure you have the right boundaries in place so that your job does not go fill up your entire time. You need time to rest, refresh and attend to your family, friends and take care of your own health so that you can continue to provide awesome service for a long time to come.
- Listen to the guests
Listen to complaints and not just fix them, fix the root cause behind them. Turn weakness into strength by using the guest complaints as an opportunity to improve the working style of your hotel.
Do not turn a deaf ear to the complaints of the guests by thinking that people will always find something to complain about no matter how good a service you provide. When you genuinely listen to the guests and try to solve their problems, it will create an excellent impression upon the people.