Customer service is king in the travel industry, and hotel businesses live and die on the happiness of their visitors. As consumer expectations rise, so does the difficulty of providing an enjoyable experience. When it comes to delighting visitors, ‘personalisation’ is as buzzing as a term can get, and for good reason; there’s no excuse not to be adopting a […]
Guest satisfaction, listening to guests, valuing their feedback is all well and good. It is an important part of succeeding in your hotel business. The feedback provided by guests will help you understand what are the good things you are doing and what are the problem areas which need to be addressed. However your current or past guests are not […]
Running an independent hotel is not an easy task. It can turn out to be a nightmare if you lack the proper experience or knowledge of how to effectively and successfully run a hotel. There are hundreds of small and big things that you have to be aware of in order to ensure the hotel you are running is not […]
Over the last few decades, the hotel sector has seen significant transformations. The sector experienced a boom in boutique and lifestyle hotels in the 1980s, which finally led to changes in what visitors have come to anticipate and expect throughout any hotel stay. Larger chains have taken measures to adapt to their customer’s demands and needs by offering tailor made, […]
Why you all Should Use WhatsApp Marketing for Your Business? WhatsApp is the world’s most popular messaging platform. By 2020, its audience has grown to 2 billion active users per month. This marketing channel is a must for businesses that want to connect with audiences in developing countries. For example, India has 340 million monthly WhatsApp users and Brazil has […]
Facebook can be a great source of leads for your hotel. Managing a Facebook page and regularly updating it can feel like a daunting task, but it does not have to feel so. Running ads on Facebook can also bring in some good business. Below are a few tips to get started with Facebook marketing for your hotel. By the […]
A French Scholar, Chevalier Louis de Jaucourt says” Hospitality is the virtue of great soul that cares for the universe through the means of humanity”. Success in this sector is sure if you plan to do things differently and are confident in your abilities. Here are few qualities that you need to instil for a career in hospitality. Be enthusiastic: […]
There is a lot of growth in the hotel industry, it’s one of the best growing professions to choose and work with, but with each day it grows into a more competitive state. So, it’s important to achieve the goal of being a great hotelier. They are few significant rules which makes a journey of an employee relaxed in the […]
One of the most crucial qualities for holding a hotel management job is listening. This won’t seem apparent at first, but when we start working on the field this gets clear to the employees the value of possessing listening skills. Hospitality is defined as “kindness to guests and as a relationship process” because working in a hospitality business takes constant care […]
Being friendly and providing excellent customer service aren’t the only factors that will entice customers to return to your hotel. While they are still essential, knowing that they are safe on your premises will provide guests as well as employees with the comfortable sensation that they are in good hands. It is critical that you give primary importance to safety […]
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