It is important for hotels to win the hearts of the guests who come to stay with them. If they can manage to win the hearts, the guests are likely to want to come back to the hotel again when they get a chance. Moreover such guests would give a glowing review about the hotel and refer other customers. If […]
Communication with the guests is a very important ingredient in the success of a hotel business. The hotel staff need to be taught to communicate better with the guests in order to reduce misunderstandings, expectations mismatch, miscommunication errors, etc. Good communication involves listening to your guests, understanding their problems, identifying their expectations, and addressing their concerns. When you communicate properly […]
Happy guests keep coming back to your hotel again and again. In times of economic uncertainty like the one we are currently going through where almost all hotels are suffering from lack of business, we need to make sure we are doing our best to get repeat business. In order to increase hotel revenues and profits, you need to focus […]
Building relationships with the guests is one of the main keys of success in the hospitality industry. No matter how awesome your hotel property is, how many amenities and luxuries you provide to the guests, unless you have the personal touch your business may not go very far. People coming to stay in the hotel want to be treated nicely […]
Covid 19 has impacted the hospitality industry tremendously. The post-Covid world is likely to be radically different than the previous world we have been familiar with. As a business owner you need to adapt your strategy as per the changing dynamics. If you are running an independent hotel it becomes very important that you keep yourself updated with the latest […]
Hotel owners across the globe are wondering how the coming years are going to be. Since 2020 the world has changed upside down, which has left hotel owners totally clueless about how the future is likely to be and how they should adapt their business in 2021 and beyond. While we may not be able to fully predict the future, […]
There is one area which is often overlooked or not paid proper importance but which can have a great impact on the business growth and success of a hotel business. Let us briefly shed some light on this area – amenities and toiletries. Many hoteliers may not realize the huge impact it can have on their business if they provide […]
Every hotelier nowadays is probably faced with the burning question of how to increase the revenue and profits on their property. However, when you get bogged down in everyday activities, it can be difficult to see the big picture, and finding the right answers can become complicated. Let us lay down some useful tips to follow: 1. Invest in Staff […]
It is important for hotels to hire good managers otherwise the business could suffer miserably. So how could you know which is a good manager and which one is not? In this article let us discuss some distinguishing traits between them. If any person in managerial role in your hotel displays some of the negative characteristics mentioned here it is […]
Digital marketing can be very useful for a hotel business. This can help the hotel, big or small, to recapture lost revenue as well as generate more revenue. In this age of competition, it is important to stay ahead of the competition. And keep your marketing strategy up-to-date to avoid the competitive niche. One of the main reasons why digital […]
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