Whether guests book your hotel for a leisurely break or for a business trip, they expect a high standard of customer service as well as a high level of comfort. Make every guest at your hotel feel special. Treat each guest as a royalty because every guest is important to your business. Continuously look for ways to make your hotel […]
The hotel industry has grown exponentially over the past two decades, and much of this success has been attributed to the efficient use of the power of the Internet. Today, millions of hotels around the world are offering their guests online booking / reservations. In fact, online reservations have become the norm as travelers find it easy to book hotels […]
Till recently many smaller or medium sized hotels did not even have a website. Most hotel owners would not bother about getting a website developed as they felt it was a waste of time and money. This has changed a lot in the past few years. Now you can see every small, medium and big hotel rushing to get a […]
While the world is trying to get back to normalcy after Covid-19 shakeup, the hospitality industry is faced with numerous challenges. Business is no longer the same it was before the start of this pandemic. Covid-19 may have forever changed the way people travel, so hotels may also need to adapt to this new reality. In the post-Covid era, it […]
Falling behind your competition can become a major reason for the failure of your hotel if you don’t check and address it on time. There can be many ways you may fall behind others. Let us discuss a few of them here. Technology You may fall behind your competition in terms of technology implementation. It could be that other hotels […]
The main factor in the success of a hotel lies in its ability to find ways to meet and exceed its guest’s expectations again and again. Hotel industry is all about making the guest’s stay delightful and memorable. It is all about providing safety, comfort and convenience to the people who are staying at your place. If you can manage […]
Hotels need to have stronger online presence these days. More and more travelers are searching for hotels online, reading reviews and booking rooms. Many hotels have started building mobile-friendly websites and have plugged in a booking engine on their sites. However this is no longer sufficient if you want to have a competitive edge over others and want to attract […]
It is important for hotels to win the hearts of the guests who come to stay with them. If they can manage to win the hearts, the guests are likely to want to come back to the hotel again when they get a chance. Moreover such guests would give a glowing review about the hotel and refer other customers. If […]
Communication with the guests is a very important ingredient in the success of a hotel business. The hotel staff need to be taught to communicate better with the guests in order to reduce misunderstandings, expectations mismatch, miscommunication errors, etc. Good communication involves listening to your guests, understanding their problems, identifying their expectations, and addressing their concerns. When you communicate properly […]
Happy guests keep coming back to your hotel again and again. In times of economic uncertainty like the one we are currently going through where almost all hotels are suffering from lack of business, we need to make sure we are doing our best to get repeat business. In order to increase hotel revenues and profits, you need to focus […]
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