Are you worried and at wit’s end on how to effectively handle irate and angry guests at your hotel? Don’t worry, handling angry guests need not be so difficult. There is a 4 step process to doing so. Let us briefly outline it below: 4 Steps To Deal With Angry Guest in Hotel – G.L.A.D. The four steps for effectively […]
Do you wish to learn how to make your guests happy and elated while staying at your place? You should try to give the guests a “wow” experience. It all starts with how you treat them. There are actually 3 important things which every hotel should be mindful of in order to provide ‘wow’ experience to guests. They are: 1. […]
Good customer experience leads to higher satisfaction and loyalty. When guests are treated royally by a hotel, it not only is good for the hotel’s image but also does wonders for the brand as well. Guests will associate happy experience with the brand as well as the particular hotel in which they had a joyful experience. So how can hotels […]
Employee turnover is a big problem for hotels. And they are partly to blame for this menace. Statistics clearly show that hotels which have low employee turnover usually enjoy higher guest satisfaction ratings. When employees stay with a hotel for long periods of time, they will understand how the hotel operates, and will develop a desire to give their best. […]
In today’s extremely competitive business environment, every hospitality needs skilled staff to remain a successful player in the industry’s competitive game. One of the most serious issues that arise in the workplace is a lack of training. A high number of employees may look dissatisfied as a result of being allocated duties for which they lack the necessary knowledge and […]
Any Hotelier would like to drive direct hotel reservations through their website. In order to increase direct bookings, you should first try and get as many visitors to your website as possible. Let us discuss how to increase visitors to your hotel website. There will be a series of articles on this topic, wherein we shall share tips and info […]
Customer service is king in the travel industry, and hotel businesses live and die on the happiness of their visitors. As consumer expectations rise, so does the difficulty of providing an enjoyable experience. When it comes to delighting visitors, ‘personalisation’ is as buzzing as a term can get, and for good reason; there’s no excuse not to be adopting a […]
Guest satisfaction, listening to guests, valuing their feedback is all well and good. It is an important part of succeeding in your hotel business. The feedback provided by guests will help you understand what are the good things you are doing and what are the problem areas which need to be addressed. However your current or past guests are not […]
Running an independent hotel is not an easy task. It can turn out to be a nightmare if you lack the proper experience or knowledge of how to effectively and successfully run a hotel. There are hundreds of small and big things that you have to be aware of in order to ensure the hotel you are running is not […]
Over the last few decades, the hotel sector has seen significant transformations. The sector experienced a boom in boutique and lifestyle hotels in the 1980s, which finally led to changes in what visitors have come to anticipate and expect throughout any hotel stay. Larger chains have taken measures to adapt to their customer’s demands and needs by offering tailor made, […]
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