“The Focus Of Entertaining Is Impressing Others; The Focus Of True Hospitality Is Serving Others;” When it comes to appeasing your guests, a well-written guest welcome letter/email may go a long way. It may even motivate them to submit positive reviews, which may help you grow your organization significantly. But in order to write perfectly, we need some guidelines. Here, […]
“Two things remain irretrievable: time and a first impression.” ~ Cynthia Ozick. This expression is commonly heard everywhere. First impressions are important, especially in the hospitality industry. The experience your visitors enjoy from the minute they check in may set the standard for the rest of their visit, so it’s critical that you get off to a good start. What […]
This is the second part of our series on hotel marketing on Instagram. Make use of Instagram Stories: Instagram Stories, a new feature that allows users to share a series of photographs and videos that play as a slideshow and disappears after 24 hours, has completely altered online marketing for all businesses. Users cannot “Like” or post comments, but they […]
Instagram’s popularity has grown steadily throughout the years. Its user base and engagement rate are both growing rapidly. The photo and video sharing network is becoming recognised and used by numerous hotel sector firms, with about 1.386 billion monthly active users and close to 500 million daily active users. Instagram, with its fundamental focus on sharing aesthetically interesting pictures, […]
In our previous blog post of post emails marketing strategy ideas part-1, we gave you few tips on how to keep your hotel on top of your guest’s mind, and making them into repeat customers and brand ambassadors of your hotel. Here are few more strategies which can help you to set your post-stay emails: Obtain Their Email Address: Sometimes […]
With so much emphasis on social media for marketing and customer service these days, it’s possible that your email efforts have taken a back step. However, good marketing is driven by a combination of complementary methods – and email remains one of your strongest tools. Through well-targeted messages, email marketing is a very efficient tool to establish visitor loyalty, […]
This is a continuation of the article series on hotel communication with their guests. Generate Positive Feedback: Though you and your employees strive to provide a good experience for customers, it can be difficult to anticipate whether or not they will like their stay. You must enhance their experience and amaze them with your services and offerings so that they […]
Effective communication is often not a simple endeavor. Interaction with hotel guests may be a special experience. A entire day of engagements, on the other hand, might be difficult if you are not a “great communicator.” Communication with guests should be an integral part of the business. It should begin the precise moment someone visits your site and continue […]
The ability to effectively communicate with hotel guests is a measure for customer retention. If customers do not form a relationship with your brand, they may prefer to stay elsewhere in the future, influenced by variables such as location, price, or facilities. Hotel staff should focus on real in-person encounters – as well as individualized internet communication – to create […]
The optimal time to visit is during peak season! As a hotelier, you benefit from increased demand and an influx of customers. It’s not even tough to fill a hotel. However, you know that this will change shortly – it does every year. The peak or high season is followed by the mid or shoulder season, and finally the low […]
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