“The Focus Of Entertaining Is Impressing Others; The Focus Of True Hospitality Is Serving Others;” When it comes to appeasing your guests, a well-written guest welcome letter/email may go a long way. It may even motivate them to submit positive reviews, which may help you grow your organization significantly. But in order to write perfectly, we need some guidelines. Here, […]
Mobile technology is enhancing the supply of customer service in hospitality in the same way that Apple used it to redefine the concept of customer service in retail and Uber used it to revolutionize the meaning of customer service in transportation. The way we travel has changed as a result of technological advancements. Travelers nowadays, regardless of generation, carry and […]
Welcome to the second part of this series where we share important tips for selecting the right location for starting your hotel. In case you missed, you can check out the first part here – Choosing The Ideal Location for Your Hotel Guests prefer hotels that best meet their needs, even if this necessitates certain concessions. Some people choose location […]
Before you begin looking for hotel space, you should have a clear idea of what you absolutely must have, what you’d like to have, what you definitely will not accept, and how much you’re willing to spend. Creating that image may be a time-consuming and difficult process, yet it can also be thrilling at the same time and extremely important […]
Labor Shortage means there are more jobs than people out of work. Though this is a rare occurrence in the US economy, the COVID-19 pandemic has flipped several businesses upside down and resulted in a severe labor shortage. Currently, there are around 3.5 million fewer people in the workforce as of February 2020. The labor deficit in 2022 is being […]
Simple facial expressions may serve to heighten sentiments. This is usually referred to as the ‘feedback loop’ or ‘facial feedback hypothesis.’ A smile boosts our mood, helps us feel better, and even makes a joke appear hilarious. You already know that smiling makes you happy, but did you realize that it also has employment benefits? Your Smile Causes Happiness in […]
It’s critical in the hotel industry to know as much as you can about your customers, whether you utilize this data to deliver a personalized experience at your hotel or to help you sell to possible future guests. Understanding why visitors leave reviews, on the other hand, is useful in other ways. By gaining insights into your guests’ mindsets […]
Ignoring deleterious internet reviews as a hotelier is the worst thing you can do for your business. Negative hotel reviews happen no matter how good your service is. It’s possible that you have a difficult visitor, or that anything went wrong during their stay. If you receive a poor internet review, do not be dismayed or dismiss it. Hoteliers must […]
This is indeed a new era of work-life balance. Bleisure is becoming increasingly popular. It is a combination of business and leisure. It allows the integration of professional business travel with personal leisure time. Prior to the pandemic, we heard and saw the digital nomad penning a blog post on a beach or a manager checking emails on a ski […]
Family travel is expected to grow faster than other types of travel, primarily because it provides an opportunity to reconnect with family members away from the stresses of daily life. Hotels should concentrate their efforts on attracting this sizable share of prospective business. “Family tourism is the most significant component of the global tourist economy.” Parents with little children frequently […]
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