Here are 10 essential tips for hotel staff to minimize or avoid negative consequences resulting from guest issues or complaints at the moment of the problem: Listen: Pay close attention to the guest’s concern. Empathize: Show understanding and compassion. Apologize: Offer a sincere apology for any inconvenience. Investigate: Look into the issue promptly and thoroughly. Communicate: Keep the guest informed […]
Beyond Name and Logo: Effective hotel branding extends beyond selecting a name and logo; it involves conveying intangible values that define the business. Differentiation: Branding helps hotels stand out in the competitive market, allowing them to differentiate themselves from competitors. Lasting Impression: Branding creates a lasting impression on guests, letting them know what to expect from the hotel and its […]
The hotel industry, a vital component of the global hospitality sector, is a sprawling and multifaceted domain that plays a significant role in the world economy. It encompasses a wide array of accommodations, from budget motels to luxury resorts, each catering to the diverse needs and preferences of travelers. In this article, we delve into the size and scope of […]
Hotel franchising offers a mutually beneficial partnership between franchisors and franchisees, leveraging the strengths of each to achieve success in the competitive hospitality industry. For hotel franchising to flourish, both parties must focus on essential factors that contribute to the growth and prosperity of the brand. In this article, we will explore seven critical factors that play a pivotal role […]
Hotel franchising is a partnership where both the franchisor and franchisee share responsibilities and work towards a common goal. This collaborative relationship is essential for the success and growth of the hotel franchise. Here’s why hotel franchising is a true partnership: Shared Brand Identity: Both the franchisor and franchisee are bound by a common brand identity. The franchisor has established […]
Enhancing franchisee satisfaction and brand loyalty is crucial for the success and growth of a hotel franchise. Here are five tips to achieve this: Open and Transparent Communication: Establish a culture of open and transparent communication with franchisees. Regularly share updates, provide performance feedback, and encourage franchisees to voice their opinions and concerns. Addressing their needs promptly and honestly will […]
Communication between a hotel franchisor and franchisee is vital for fostering a long-term healthy relationship and ensuring the success of the hotel. Here are several reasons why effective communication plays a crucial role in this partnership: Understanding Expectations: Clear communication helps establish mutual expectations between the franchisor and franchisee. Both parties can align their goals and objectives, ensuring they are […]
Transparent Franchise Agreement: A fair hotel franchising should have a clear and transparent franchise agreement, outlining all terms, conditions, and obligations for both the franchisor and franchisee. Reasonable Franchise Fees: Franchise fees should be reasonable and proportionate to the value of support and services provided by the franchisor, ensuring a fair financial arrangement for both parties. Balanced Royalty Payments: Royalty […]
Joining a franchise brand can offer numerous benefits for small hotels, from increased brand recognition to access to marketing resources and support. However, it’s important to acknowledge that this transition is not without its challenges. Small hotels encounter several hurdles when joining a franchise brand, and understanding these challenges is essential for making informed decisions and ensuring a successful partnership. […]
How did Hilton’s TikTok video become viral in just 10 minutes? Hilton Hotels went viral on TikTok with a 10-minute promotional video featuring Paris Hilton, the heiress of the iconic hotel chain, and popular creators such as Chris Olsen, GirlBossTown, and KelzWright. The video, essentially an advertisement, challenged viewers to watch until the end for a chance to win Hilton […]
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