Dealing with a customer complaint is one of the most difficult tasks for any hotel employee. Even personnel who are unable to make modifications or solve the situation are frequently met with an upset or irate guest. While it is impossible to prepare for every conceivable complaint, a prepared hotelier may teach their employees how to respond to the most […]
It’s no secret that “clean” is the most essential word in hospitality right now, but cleanliness has been a driving element in consumer hotel booking decisions for years. Over 80% of hotel visitors claimed cleanliness is THE MOST IMPORTANT FACTOR WHEN SELECTING A HOTEL TO STAY AT. Instead of being concerned about an unclean toilet or soiled bed linens, health […]
If there is one industry where clients place a high value on the quality of service they receive, it is the hotel industry. Hotels spend a large amount of time and money training their personnel in advanced soft skills like as anticipating customers’ wants, paying personalized attention, providing service as promised, and exceeding clients’ expectations. Attempting to fulfill or even […]
While your team’s specific jobs and daily routines may be shaped by your goals, they are not the most critical standards your staff should strive to fulfill. Your success is determined by how happy your consumers are with the items and services you offer. However, many hotels appear to believe that whatever they offer will meet their guests’ expectations. […]
Loyal guests are crucial for any hotel; Boosting the number of repeat loyal guests is a typical aim for hotels. Although new customers are important for growth and development, increasing repeat guests helps you create a strong customer base. With so many alternatives, tourists will only return to the hotel if their expectations are met and even surpassed. Here are […]
The definition of Luxury is constantly evolving, everything is a luxury, the word itself has become a trend in the hotel industry but exactly what do customers visualize while saying luxuries. “In luxury, things can be more powerful than words. Service. A view. Something you don’t expect. Something more than you’d expected. It’s the ‘wow!’ factor that goes beyond expectations […]
Today’s hotel sector is more competitive than ever. You’re increasingly fighting for the same customers’ attention as every other hotel in the neighborhood. Finding techniques to capture and hold that attention might be difficult. Creating Local Guides that provide guests with insights and information is a preferable choice, but just generating a printed list of items does not assist much. […]
Personalization is a popular issue in today’s hospitality sector, and professionals all around the world agree that it’s no longer a reward; it’s a must. As a result, hotels must fine-tune their customers experience strategies to provide their visitors with an exceptional and personalized hotel experience. Providing tailored experiences, on other hand, is a difficult task. Hoteliers must understand visitors […]
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