Dealing with dissatisfied hotel guests is an essential element of any hotel manager’s job. A hotel visitor may become irritated for a variety of reasons, some of which are genuine, while others are not. As a hotelier, you are in the business of dealing with different types of guests; some may be calm in their manner when expressing their discontent, […]
If you want to provide good service to your guests, you have to know and understand them deeply. You should know them inside out and you should also care about them at some level. This is a must, there is no way around this. If the front desk employees do not care about the guests they are highly unlikely to […]
It is not just children who love unexpected pleasant surprises, grown ups love them too! Hotels can use this knowledge to their benefit by thinking of ways they could surprise their guests by offering them something extra which the guests were not expecting. If you can come up with ways to pleasantly surprise your guests in little ways during their […]
A warm, welcoming smile is very important in hospitality. Always meet and greet the guests with a warm smile that will help open them up. The smile is likely to make the guest feel welcome, important and comfortable. It can set the stage for further interactions between the guests and hotel staff. Welcoming guests with a warm smile is of […]
Dealing with a customer complaint is one of the most difficult tasks for any hotel employee. Even personnel who are unable to make modifications or solve the situation are frequently met with an upset or irate guest. While it is impossible to prepare for every conceivable complaint, a prepared hotelier may teach their employees how to respond to the most […]
It’s no secret that “clean” is the most essential word in hospitality right now, but cleanliness has been a driving element in consumer hotel booking decisions for years. Over 80% of hotel visitors claimed cleanliness is THE MOST IMPORTANT FACTOR WHEN SELECTING A HOTEL TO STAY AT. Instead of being concerned about an unclean toilet or soiled bed linens, health […]
If there is one industry where clients place a high value on the quality of service they receive, it is the hotel industry. Hotels spend a large amount of time and money training their personnel in advanced soft skills like as anticipating customers’ wants, paying personalized attention, providing service as promised, and exceeding clients’ expectations. Attempting to fulfill or even […]
While your team’s specific jobs and daily routines may be shaped by your goals, they are not the most critical standards your staff should strive to fulfill. Your success is determined by how happy your consumers are with the items and services you offer. However, many hotels appear to believe that whatever they offer will meet their guests’ expectations. […]
Loyal guests are crucial for any hotel; Boosting the number of repeat loyal guests is a typical aim for hotels. Although new customers are important for growth and development, increasing repeat guests helps you create a strong customer base. With so many alternatives, tourists will only return to the hotel if their expectations are met and even surpassed. Here are […]
The definition of Luxury is constantly evolving, everything is a luxury, the word itself has become a trend in the hotel industry but exactly what do customers visualize while saying luxuries. “In luxury, things can be more powerful than words. Service. A view. Something you don’t expect. Something more than you’d expected. It’s the ‘wow!’ factor that goes beyond expectations […]
Need An SBA Approved Brand For Your Hotel?
Stay Express Is Increasing Hoteliers Net Operating Income (NOI) By $20,000 To $200,000
Looking To Save Money?
We’ve Got The Deal For You. Visit JoinStayExpress.com