There is one aspect of customer service which is absolutely essential in order for hotels to create guest loyalty. That aspect is consistency. You must pay a lot of focus on maintaining consistency in your hotel operations and service quality. Your hotel may be doing all sorts of wonderful and creative things to win the guest’s heart and may even […]
If you were asked to name a hotel brand, you would probably think of Marriott, Hilton, or Four Seasons. Nonetheless, every hotel and resort in the world has a brand. Creating an outstanding and profitable brand presence is frequently assumed to be something only elite hotels can do. But, in today’s globalized, digitized world, any hotel can create their distinct […]
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