Recently, many travelers have been held at airports for lengthy periods owing to aircraft delays or cancellations caused by a labor shortage. This can get very annoying if don’t put yourself to do something. We’ve compiled a list of 30 activities you can do when stranded at the airport. Utilize in further scheduling your trip: Rather than becoming frustrated or agitated […]
Utilize Technology: More companies are turning to automation to optimize production and service delivery with little to no human involvement. Everything from the organization to coordination to communication can and is automated in the travel and hospitality industries. Customers may contact hotels or travel agencies at any time of day or night, and someone will always be available to help […]
The euphoria was obvious at last month’s 2022 NYU Hospitality Investment Conference in New York, and it was backed up with data that revealed a bright year ahead. Investors, operators, brands, and bankers discussed why hospitality is the best place to work, invest, and innovate now, as well as how to capitalize on the opportunities ahead. “We have a massive demand […]
A warm, welcoming smile is very important in hospitality. Always meet and greet the guests with a warm smile that will help open them up. The smile is likely to make the guest feel welcome, important and comfortable. It can set the stage for further interactions between the guests and hotel staff. Welcoming guests with a warm smile is of […]
This is the second part of our series of articles about common complaints guests have against hotels. We covered 5 complaints in the earlier article which you can check out here – Common Guest Complaints Part I . In this article we continue to provide more complaints which are common against hotels. Hope you gain some useful knowledge from this. […]
Work experience provides teens with several benefits, including the development of responsibility and professionalism, the development of a résumé and college applications, and the development of conflict resolution and problem-solving abilities. As a teenager, applying for your first job may be both exhilarating and intimidating. Applying for the job is simply the first step; the interview will determine whether they […]
How to Look After The Well-Being Of Your Employees According to The Caterer’s recent Mental Health in Hospitality report, which was conducted in late 2018, many employees in the hotel industry (59 percent) are now suffering from mental health difficulties, however, 56 percent claimed that their employers are unaware of the condition. Why is this? Some of the reasons […]
Stay Express helps hotels build a successful hotel business. It helps them increase their revenues, savings and bottom line. How can we help you do that? By using our immense experience and know-how of the industry. We understand what makes hotels tick and what hotels need to do to increase their bookings and get guests keep coming back. We have […]
Do you wish to learn how to make your guests happy and elated while staying at your place? You should try to give the guests a “wow” experience. It all starts with how you treat them. There are actually 3 important things which every hotel should be mindful of in order to provide ‘wow’ experience to guests. They are: 1. […]
Good customer experience leads to higher satisfaction and loyalty. When guests are treated royally by a hotel, it not only is good for the hotel’s image but also does wonders for the brand as well. Guests will associate happy experience with the brand as well as the particular hotel in which they had a joyful experience. So how can hotels […]
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