Listening is the key to success in hospitality. Listening attentively to a user is a great method to not only learn what they need but also to show that you hear them and are taking action to solve their concerns. You can gain their respect and appreciation by resolving a difficulty for them. Reason #1: Improves Understanding Of Customer Needs: […]
Dealing with dissatisfied hotel guests is an essential element of any hotel manager’s job. A hotel visitor may become irritated for a variety of reasons, some of which are genuine, while others are not. As a hotelier, you are in the business of dealing with different types of guests; some may be calm in their manner when expressing their discontent, […]
You buy an item or services because you’ve heard nothing but nice things about it. You feel let down when it doesn’t come out the way you expected. That’s how your guests will feel if you don’t live up to their expectations. We all know that when we plan a vacation, there is a lot to think about in order […]
It is important to keep your front desk staff properly motivated as they are the ones who will interact with the guests the most. The guests are likely to form a good or a bad opinion about your hotel based on how they are treated by the front desk. Keep in mind that the front desk job is not an […]
Several critical factors must be addressed for hotels’ marketing to be successful. These include: what a corporation or industry, such as a hotel, will create; how much a hotel will charge; how that specific hotel will distribute its products or services to visitors; and how it will inform its consumers about its products and services. Traditionally, these factors were referred […]
People will forget what you said and did, but they will never forget how you made them feel. Hoteliers would do well to recall Maya Angelou’s insightful comments when attempting to provide an extraordinary guest experience. “A flawless vacation with five-star amenities might be ruined by a single unpleasant contact with personnel. A well-handled crisis, on the other hand, may […]
With reservations, check-ins, check-outs, bookkeeping, cleaning, and other responsibilities to manage, it is no surprise that your front office may quickly become overburdened. But it is the core of your operations, and we all need a little peace amid the bustle. After all, you must focus on generating a good first impression and giving your customers the smooth experience they […]
Need An SBA Approved Brand For Your Hotel?
Stay Express Is Increasing Hoteliers Net Operating Income (NOI) By $20,000 To $200,000
Looking To Save Money?
We’ve Got The Deal For You. Visit JoinStayExpress.com