Get Inside the Guest Mindset with StayExpress

Get Inside the Guest Mindset with StayExpress

In an industry where guest loyalty is harder to earn and traveler behavior evolves rapidly, understanding why people travel is just as important as knowing where they go. Today’s hotel ...

25+ Different Types of Travelers Which Hotels Should Consider

25+ Different Types of Travelers Which Hotels Should Consider

Here's a curated list of dozens of different types of travelers, based on their psychological motivations, travel styles, and emotional goals. These personas can help hoteliers deeply understand guest mindsets ...

The Rise of “Slow Travel” and the Search for Meaning

The Rise of “Slow Travel” and the Search for Meaning

Fast-paced, checklist-driven vacations are losing ground to a slower, more intentional style of travel. Guests now crave deeper connections with people, places, and themselves. Hotels that create space for lingering—through ...

Blog

Tips To Prevent Motion Sickness While Traveling

Motion sickness can be a major issue for certain individuals when they travel. Anyone can have motion sickness, however people’s susceptibility to motion varies. Children aged 2 to 12 years old, pregnant women, and migraine sufferers are the most vulnerable to motion sickness. Don’t allow your fear of motion sickness to keep you from experiencing the vacation adventures you’ve always […]

Travel 0 1 min read

Proper, Regular Training of Front Desk Staff Is Important

Front desk employees are the first point of contact you guests have with the hotel. It is important that good first impressions are set for the guests. You have to ensure that the guests have a pleasant experience when they interact with the front desk staff. So how do you make sure the front desk staff are doing their job […]

Staff Management 0 1 min read

Expert Tips To Motivate Your Hotel’s Front Desk Staff

It is important to keep your front desk staff properly motivated as they are the ones who will interact with the guests the most. The guests are likely to form a good or a bad opinion about your hotel based on how they are treated by the front desk. Keep in mind that the front desk job is not an […]

Back to Basics 0 1 min read

Surprise Your Hotel Guests With Thoughtful Extra Services

It is not just children who love unexpected pleasant surprises, grown ups love them too! Hotels can use this knowledge to their benefit by thinking of ways they could surprise their guests by offering them something extra which the guests were not expecting. If you can come up with ways to pleasantly surprise your guests in little ways during their […]

Guest Experience 0 1 min read

Consistency Is The Key to Winning Guest Loyalty for Your Hotel Brand

There is one aspect of customer service which is absolutely essential in order for hotels to create guest loyalty. That aspect is consistency. You must pay a lot of focus on maintaining consistency in your hotel operations and service quality. Your hotel may be doing all sorts of wonderful and creative things to win the guest’s heart and may even […]

Back to Basics 0 1 min read

How Managers Can Reduce Workplace Stress & Make The Hotel A Fun Place To Work

Have clearly defined expectations – When employees don’t know what the management expects from them, it will cause them lot of frustration and confusion. It can make them feel fearful, confused and hesitant. So the management has to clearly communicate what it wants from each employee. Job roles should be clearly defined and designated to appropriate individuals. Performance metrics should […]

Hotel Tips 0 1 min read

Travel Pillows – A Great Companion For Long Journeys

Sitting for long hours on a flight, train or a car journey can be difficult and feel uncomfortable. Airplane travel is considered one of the most uncomfortable experiences, specially for economy passengers. The seats in most modern commercial aircrafts are tightly packed close together, affording hardly any room for movements. People are expected to sit like this many hours, so […]

Travel 0 1 min read

Successful Hotel Management – Calm Managers Can Produce Calm Employees

Workplace Stress Can Be Toxic & Unhealthy Workplace stress can be toxic and detrimental to health. It can lead to high turnovers for the hotels and health problems for the employees. Work related stress is reported to cause heart ailments. Experiencing stress on daily basis for many hours each day is certainly not good for the physical and mental health […]

Hotel Success 0 2 min read

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