Get Inside the Guest Mindset with StayExpress

Get Inside the Guest Mindset with StayExpress

In an industry where guest loyalty is harder to earn and traveler behavior evolves rapidly, understanding why people travel is just as important as knowing where they go. Today’s hotel ...

25+ Different Types of Travelers Which Hotels Should Consider

25+ Different Types of Travelers Which Hotels Should Consider

Here's a curated list of dozens of different types of travelers, based on their psychological motivations, travel styles, and emotional goals. These personas can help hoteliers deeply understand guest mindsets ...

The Rise of “Slow Travel” and the Search for Meaning

The Rise of “Slow Travel” and the Search for Meaning

Fast-paced, checklist-driven vacations are losing ground to a slower, more intentional style of travel. Guests now crave deeper connections with people, places, and themselves. Hotels that create space for lingering—through ...

Blog

How To Understand Your Guest Expectations

You buy an item or services because you’ve heard nothing but nice things about it. You feel let down when it doesn’t come out the way you expected. That’s how your guests will feel if you don’t live up to their expectations. We all know that when we plan a vacation, there is a lot to think about in order […]

Back to Basics 0 2 min read

How to Enhance Staff Productivity in Hotel Business

Productivity is something that every company strives for. However, depending on the sector, measuring it and identifying strategies to enhance it isn’t always easy. It might be as basic as determining how many units must be produced per hour and determining why this isn’t being fulfilled or how production can be optimised to raise the standard, but there are many […]

Hotel Success 0 2 min read

Typical Errors Made While Managing A Hotel

As a hospitality worker who has worked their way up to management, you have likely met some outstanding industry professionals as well as some less-than-stellar ones. When working in a managerial role, the quantity of details involved is mind-boggling; nearly every move a hotel manager makes is an opportunity to enhance or undermine the company as a whole. You must […]

Hotel Tips 0 1 min read

Why Hotels Need To Focus On Employee Satisfaction

  There’s plenty of data, both anecdotal and statistical, to back up the narrative that an actively engaged and joyful employee can drastically boost a customer’s opinion about your establishment. “Happy employees are proud employees, and proud employees give exceptional customer service, which drives company success,” while “creating a strong employee focus first” is the key for Employee Satisfaction. Recruiting […]

Hotel Tips 0 1 min read

Tips To Keep Hotel Staff Happy

For the hotel industry, the last few years was a series of challenges. Because the epidemic has cost individuals their jobs, security, and general job satisfaction, it’s understandable that business executives blame the crisis for low employee morale. However, among hospitality employees, a persistent condition of feeling uninspired and dissatisfied is not unusual. Staff members may be less than enthusiastic […]

Hotel Success 0 1 min read

5 Tips For A Happy Plane Journey

Flying can be stressful even on the calmest days in the skies. There is the possibility of cancellations and delays, lengthy lines at security, and uncomfortable seats, not to mention the confusing jet lag you may have when you arrive. There are, however, methods to make it a more enjoyable experience for you and your family. The following suggestions will assist […]

Travel 0 1 min read

The Significance Of A Hotel Manager

  Hotel managers play a critical role in the smooth operation of the hotel and, as a result, require a diverse set of talents to thrive. They understand that a fantastic client experience does not happen overnight. Team members’ outstanding performance cannot be developed in a few weeks. With short and long-term goal plans, successful managers know how to prioritize […]

Hotel Tips 0 1 min read

Travel Anxiety Tips – How To Manage Your Stress While Traveling

You may encounter lot of difficulties and new situations during your travel adventures. There may be many things which you are not sure how to deal with. It is very important that you learn to keep your cool and manage your anxieties properly. A lot of people get over-anxious and worried when are about to embark on a trip. Here […]

Travel 0 1 min read

Social Media Tips for Hotels – Reply to Each Comment You Receive Online

Hotels should start being active on social media platforms if they want to create and maintain a strong brand image in the eyes of the younger generation. The modern travelers, specially the youth among them, take social media presence very seriously. They may form an unfavorable impression of a hotel if that hotel doesn’t have a sufficient online presence. That […]

Branding 0 1 min read

Hotel Managers Need to Learn To Be Calm Under Stress

Being calm can help you become a better leader and manager of people. Do you want your staff to behave more calmly with guests and maintain their composure? Do you want them to not lose their cool when the guests are being unreasonable or difficult? Then you need to lead from the front and set a good example for all […]

Hotel Success 0 1 min read

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