Better Treatment Of Employees Can Lead To Better Service To Guests [Part 2]

In our previous article, we shared how better treatment of employees is likely to lead to better service to guests. We also shared some ways and tips for better employee treatment. One of the most essential improvements you can make for your hotel is to increase employee engagement. According to a study, companies with engaged employees outperform those with disengaged teams by 202%.

Here are some more tips for you all:

Boost Employee Engagement:

One method to boost employee engagement is to treat them with decency and respect. This begins with expressing gratitude to employees for their efforts. Respected staff is more likely to understand where they can make a difference, which increases engagement and customer success in a snowball effect. According to research, satisfied employees are more engaged with their work and interact well with guests and clients. When polled, 59% of people who love a company will switch to a competitor after only a few bad experiences. 72% of business executives agreed that highly engaged workers have happy customers.

Improving Guest Experience:

A professional engagement is similar to any other type of relationship. A little give and a little take. It may appear unnecessary, but by investing in your employees’ professional development, you will establish a community of empowered individuals and enjoy the advantages when they excitedly put their newfound talents to practical.

Make sure you have the tools in place to make learning enjoyable and accessible. Consider current learning and development tools to demonstrate to your employees that you are eager to invest in their ongoing, daily learning. You may improve your guest experience by improving your employees’ abilities and growth.

Promoting Health and Wellbeing:

Employee health and well-being improve when a firm has an empathic culture that listens to and supports its people. As a result, their enthusiasm and love for the job increase, as does their overall pleasure. Instead, hotels and hospitality businesses that promote the health and well-being of their employees and customers equally provide better experiences for all. This includes providing adequate health insurance, safety training, access to your onsite gym facilities, as well as mental health assistance, among other things. Competitive pay and excellent benefits are usually beneficial. Make use of these strategies to increase brand loyalty.

Take Charge of Your Engagement:

Hiring someone who appears vibrant, interested, and enthusiastic during the interview, only to lose interest after a few months. Once an employee has established their work, first impressions give way to various stories. Rather than employing workers to add engagement to a job, work with them to develop roles that engage them in their work and with their clients.

According to a well-known businessman: “Engagement and Passion for a job are a two-way street. Hiring someone you’ve decided is loud or bubbly or outgoing or enthusiastic may provide a sugar high. But if all the things that we all know provide engagement (pay, promotions, recognition, appreciation, interesting work, and so on) aren’t there, the passion is fleeting. Expecting people to be engaged because the employer thinks they’re passionate types isn’t a long-term winner.”