A warm, welcoming smile is very important in hospitality. Always meet and greet the guests with a warm smile that will help open them up. The smile is likely to make the guest feel welcome, important and comfortable. It can set the stage for further interactions between the guests and hotel staff. Welcoming guests with a warm smile is of […]
This is the second part of our series of articles about common complaints guests have against hotels. We covered 5 complaints in the earlier article which you can check out here – Common Guest Complaints Part I . In this article we continue to provide more complaints which are common against hotels. Hope you gain some useful knowledge from this. […]
Dealing with a customer complaint is one of the most difficult tasks for any hotel employee. Even personnel who are unable to make modifications or solve the situation are frequently met with an upset or irate guest. While it is impossible to prepare for every conceivable complaint, a prepared hotelier may teach their employees how to respond to the most […]
The work involved in hotel management is not always easy. Hotel managers are frequently asked to juggle many jobs at once, from ensuring that the finances are balanced to ensuring that everything is operating well. Because the hotel business is one of the world’s fastest expanding, it has been characterized by continuous technological developments. These innovations have done wonders […]
Many people are hesitant to establish a new business in the hotel industry. It is generally known that the hotel sector is difficult to break into. 60 percent of these enterprises fail during the first year, and 80 percent fail within five years, which is 10% higher than the average company failure rate. There are several causes for this, including […]
It’s no secret that “clean” is the most essential word in hospitality right now, but cleanliness has been a driving element in consumer hotel booking decisions for years. Over 80% of hotel visitors claimed cleanliness is THE MOST IMPORTANT FACTOR WHEN SELECTING A HOTEL TO STAY AT. Instead of being concerned about an unclean toilet or soiled bed linens, health […]
The business travel sector is always changing and innovating. Business expenses management application Concur’s debut is a great milestone. Earlier companies used to spend hours managing numerous spreadsheets and spending receipts – and then there came a simple solution that helped get the work done much faster. As an industry, we are constantly striving for better simplicity and efficiency. However, […]
Without competent hotel employees, it is hard to manage a profitable hotel. After all, success in the Hotel sector is heavily dependent on customer service, and there are a plethora of other responsibilities and activities that must be completed. Most hotels, for example, require marketing, receptionists, HR personnel, accountants, cleaners, IT support personnel, cooks, waiters, concierge employees, and a variety […]
Whether you’re starting a new hotel endeavor, taking over an existing one, or revamping your own, generating a financial projection is a critical first step. If the prospect of putting together a hotel financial forecast makes you feel overwhelmed, don’t worry; the article below will teach you all you need to know about generating a financial prediction with simplicity. From […]
If you were asked to name a hotel brand, you would probably think of Marriott, Hilton, or Four Seasons. Nonetheless, every hotel and resort in the world has a brand. Creating an outstanding and profitable brand presence is frequently assumed to be something only elite hotels can do. But, in today’s globalized, digitized world, any hotel can create their distinct […]
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