Hotels should start being active on social media platforms if they want to create and maintain a strong brand image in the eyes of the younger generation. The modern travelers, specially the youth among them, take social media presence very seriously. They may form an unfavorable impression of a hotel if that hotel doesn’t have a sufficient online presence. That […]
Being calm can help you become a better leader and manager of people. Do you want your staff to behave more calmly with guests and maintain their composure? Do you want them to not lose their cool when the guests are being unreasonable or difficult? Then you need to lead from the front and set a good example for all […]
Motion sickness can be a major issue for certain individuals when they travel. Anyone can have motion sickness, however people’s susceptibility to motion varies. Children aged 2 to 12 years old, pregnant women, and migraine sufferers are the most vulnerable to motion sickness. Don’t allow your fear of motion sickness to keep you from experiencing the vacation adventures you’ve always […]
Managers should not let go of opportunities to have friendly chats with their employees during the day, specially in casual settings. For example the manage could be walking around the hotel lobby and happens to meet one of the workers. The manager should try to utilize this chance meeting by having a friendly, short talk like asking the person how […]
If you want to provide good service to your guests, you have to know and understand them deeply. You should know them inside out and you should also care about them at some level. This is a must, there is no way around this. If the front desk employees do not care about the guests they are highly unlikely to […]
Front desk employees are the first point of contact you guests have with the hotel. It is important that good first impressions are set for the guests. You have to ensure that the guests have a pleasant experience when they interact with the front desk staff. So how do you make sure the front desk staff are doing their job […]
It is important to keep your front desk staff properly motivated as they are the ones who will interact with the guests the most. The guests are likely to form a good or a bad opinion about your hotel based on how they are treated by the front desk. Keep in mind that the front desk job is not an […]
It is not just children who love unexpected pleasant surprises, grown ups love them too! Hotels can use this knowledge to their benefit by thinking of ways they could surprise their guests by offering them something extra which the guests were not expecting. If you can come up with ways to pleasantly surprise your guests in little ways during their […]
There is one aspect of customer service which is absolutely essential in order for hotels to create guest loyalty. That aspect is consistency. You must pay a lot of focus on maintaining consistency in your hotel operations and service quality. Your hotel may be doing all sorts of wonderful and creative things to win the guest’s heart and may even […]
Have clearly defined expectations – When employees don’t know what the management expects from them, it will cause them lot of frustration and confusion. It can make them feel fearful, confused and hesitant. So the management has to clearly communicate what it wants from each employee. Job roles should be clearly defined and designated to appropriate individuals. Performance metrics should […]
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